Field Applications Associate (1 year contract)
Roche · Hanoi
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
We advance science so that we all have more time with the people we love.
In the position of Field Applications Associate, you contribute to customer satisfaction through standard operational guidance and primary application assistance. Your focus centers on performing structured, recurring technical tasks alongside addressing entry-level client inquiries.
Collaborating closely with clients plus Roche’s employees —such as Applications Specialists, Service Engineers, Commercial, and Marketing divisions—you serve as a dependable Roche Diagnostics representative. This fully field-centric role supports established and prospective clients via training, fundamental issue resolution, and routine record management.
This is a temporary 1-year position, with potential extension based on performance and operational needs. Ideal for motivated individuals eager to learn and take on new challenges
Your Opportunity
- Conducting operator training for customers.
- Providing remote and on-site technical and troubleshooting support for patients and healthcare professionals.
- Ensuring all activities are promptly and accurately keying-in to Rexis in accordance with the specifications of the internal quality guidelines.
- Manage complaints in cooperation with second level support, including communication with customers and colleagues.
- Preparing and updating documents including training materials and internal technical documents per request from internal and customers.
- Support for in-house training, product demonstration, product evaluation/trials/study for key customers and reference sites.
- Build trust and strong connections with customers and internal teams through effective and professional communication in both Vietnamese and English.
- Perform other assigned tasks and duties related to application functions as requested by management to support operational needs.
Who you are
Academic Qualification (e.g., Master's Degree in Business)
- Bachelor’s Degree in either Health/Science/Medical Technology or related discipline from a recognized university.
- Fluently in Vietnamese (written and spoken).
- Average English (written and spoken)
Professional Experience, Core Competencies, Mindset, and Behavioral Traits
- Experiences with cobas systems and clinical laboratories shall be added advantages.
- Good communication skills, abilities to work as an independent contributor and as a team member are required.
- Eagerness and strong willingness to quickly learn complex product lines, technical workflows, and customer support standards.
- High adaptability to fast-paced field operational environments, responding effectively to changing customer needs and team priorities.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.