Customer Care Representative
Boston Scientific · Bucharest
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Customer Care Representative – Romania Direct Market
About the Role
At Boston Scientific, Customer Care is much more than customer support - it is a key operational partner ensuring hospitals and healthcare professionals receive the right products at the right time.
As a Customer Care Representative for the Romanian market, you will manage end-to-end order processes, coordinate urgent deliveries, solve operational challenges, and collaborate closely with Sales, Logistics, Finance, and Operations teams in a dynamic international MedTech environment.
We are looking for someone proactive, detail-oriented, and solution-driven who enjoys working in a fast-paced environment and taking ownership of daily operations.
Key Responsibilities
- Manage the full order-to-cash process in SAP, including standard and urgent orders
- Support customers, hospitals, and the local sales team with inquiries, delivery coordination, and operational requests
- Monitor deliveries and cooperate with courier partners such as DHL, TNT, FedEx, and UPS
- Resolve order discrepancies, invoicing issues, returns, and delivery escalations
- Ensure excellent customer experience through timely communication and problem-solving
- Collaborate cross-functionally with Sales, Planning, Finance, Logistics, Quality, and Operations teams
- Maintain accurate records in SAP and CRM systems
- Ensure compliance with company procedures, quality standards, and regulatory requirements
- Contribute to process improvements and operational excellence initiatives
Requirements
- Experience in Customer Care, Order Management, Supply Chain, or a similar operational role
- Experience in MedTech, healthcare, pharmaceutical, or other regulated industries is an advantage
- Strong communication and stakeholder management skills
- Ability to prioritize tasks and work under pressure in a fast-paced environment
- Hands-on and proactive mindset with strong attention to detail
- Experience working with SAP or other ERP systems
- CRM knowledge (Service Cloud or similar tools) is a plus
- Strong Microsoft Office and Excel skills
- Fluency in Romanian and English
We Offer
- Opportunity to work in a dynamic international MedTech environment
- Professional development and growth opportunities
- Private medical care and life insurance
- Meal vouchers and transportation allowance
- Additional days off for your birthday and your child’s first school day
- Collaborative and supportive team culture
Requisition ID: 636150
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
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