Security Officer II

Caesars Entertainment · Chandler

Serves as the primary responder for all escalated Guest Safety Officer concerns, including disturbances, aggressive guests, and high‑risk situations.
Performs advanced de‑escalation, conflict resolution, and safe detainment in accordance with company policy and regulatory guidelines.
Conducts highly visible patrols of all property areas to identify safety hazards, security breaches, and suspicious activity.
Provides assistance to civil and law enforcement authorities, including detailed testimony in court and administrative hearings.
Assists guests with lost and found requests and provides elevated guest service during complex or sensitive interactions.
Enforces all company policies, procedures, and regulatory requirements.
Complies with attendance guidelines, regulatory standards, departmental policies, and company expectations.
Responds to medical emergencies, applies first aid, and coordinates with EMS until professional help arrives.
Checks identification of guests to ensure compliance with age‑restricted areas including gaming floors, bars, hotel, and entertainment venues.
Escorts employees handling assets, sensitive keys, and high‑value materials.
Monitors casino floors, parking lots, and all property areas for disturbances, criminal activity, fire hazards, and suspicious persons; reports issues to Security Leadership.
Completes detailed written reports, including escalated incident documentation, detainment reports, and witness statements.
Supports Table Games and Cashier operations by carrying chips, paperwork, and observing/verifying slot drop transactions.
Provides leadership support to Guest Safety Officers, including mentoring, guidance, and on‑scene direction during incidents.
Works a flexible schedule including weekends, evenings, holidays, and required overtime.
Must be able to respond to visual and aural cues.
Must maintain a professional, well‑groomed appearance at all times.
All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
Performs other duties as assigned.

To provide superior protection and service to guests and team members by conducting advanced security operations, responding to escalated incidents, enforcing regulatory compliance, and supporting Guest Safety Officers through leadership, training, and professional intervention. Security Officer II personnel serve as certified, highly skilled security professionals capable of de escalation, conflict resolution, and safe detainment while maintaining a visible presence to ensure a secure gaming environment.

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