Technical Lead L1

Wipro · Torrance · $60,000–$148,500 (stated in the posting)

Apply on the company website

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

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  • Scope of Support: Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).
  • Primary Responsibilities:
    • Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
    • Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).
    • Incidents — 18/month (it is increasing)
    • Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).
    • Environment & Policy Management – Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.
    • Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.
    • Virtual Agents Support – Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).
    • User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).
    • Minor Enhancements – Implement small configuration changes or improvements; limited building new simple apps/flows/bots.
    • Service Requests
  • Support Model: Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).

Two dedicated Power Platform support engineers will be assigned to us, ensuring coverage and continuity. Both resources will focus exclusively on Power Platform support to handle all aspects of these operational needs.

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Competencies

Client Centricity
Passion for Results
Execution Excellence
Collaborative Working
Learning Agility
Problem Solving & Decision Making
Effective communication
Mandatory Skills: Microsoft Power Platform for M365 . Experience: 5-8 Years .The expected compensation for this role ranges from $60,000 to $148,500 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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