System Director-Outpatient Pharmacy
Baptist · Memphis
Job Summary
Manages and directs the implementation and actively leads in accomplishing the outpatient pharmacy service's scope of practice. Coordinates the continuous improvement, strategic growth, financial performance, and advancement of outpatient pharmacy services across the Baptist system. In conjunction with the BMHCC System Administrator of Pharmacy and Radiology, leads the planning, developing, implementing, and monitoring of all outpatient pharmacy functions to ensure optimal outcomes by the use of integrated clinical, informational, operational, financial, and drug distribution systems. Plays a key role in delivering safe, patient-centered, and system-wide outpatient pharmacy services that improve outcomes, increase access, support growth strategies, and enhance the quality of outpatient care.
Job Responsibilities
- Coordinates and manages the medication use process for outpatient pharmacies across the system.
- Manages and implements outpatient pharmacy service's administrative responsibilities to ensure productive and effective service programs.
- Directs the Lead, System Pharmacy Outpatient and aligns day-to-day outpatient pharmacy operational leadership with system goals.
- Leads transition of care initiatives across the system where appropriate, including Meds-to-Beds growth, discharge prescription capture, and mail-order retention strategies.
- Manages resources in collaboration with pharmacy services administrative personnel, finance, human resources, operations, and facility leadership.
- Manages the integration of appropriate clinical, operational, financial, and medication access services for outpatient pharmacies across the system.
- Ensures the implementation of the health system and department's performance improvement plan.
- Manages and monitors appropriate use of resources in accordance with capital and operational budget initiatives in an integrated health system.
- Promotes and adheres to Baptist's service first philosophy for customer service.
- Ensures system-wide compliance with state and federal pharmacy laws, accreditation standards, payer requirements, 340B requirements, and system policies.
- Leads outpatient pharmacy growth strategies, including but not limited to prescription capture growth, employee prescription initiatives, 340B conversion opportunities, mail-order consolidation, specialty pharmacy pull-through, and pharmacy access expansion.
- Leads planning and implementation for opening new outpatient pharmacy locations, including evaluation of clinic opportunities, workflow development, staffing models, regulatory readiness, budget planning, implementation timelines, and operational go-live support.
- Develops and monitors performance metrics for capture rate, prescriptions routed to Baptist pharmacies, mail-order utilization, 340B conversion, net income performance, staffing readiness, clinic adoption, and strategic milestone completion.
- Partners with Baptist Medical Group, hospital leadership, providers, corporate communications, legal, compliance, finance, information technology, managed care, and pharmacy operations to execute outpatient pharmacy strategic priorities.
- Evaluates automation, technology, staffing, and workflow opportunities that support service consistency, financial performance, growth, and return on investment.
- Facilitates regular outpatient pharmacy operating cadence, including growth huddles, readiness reviews, risk mitigation, action item follow-up, leadership updates, and performance review meetings.
- Supervises, trains, mentors, and develops assigned outpatient pharmacy leaders, pharmacists, technicians, interns, students, and residents.
- Effectively manages one's own practice, leadership development, accountability, and self-development.
Minimum Required Experience
Five (5) years of progressive pharmacy leadership experience, including outpatient, retail, specialty, ambulatory, transitions of care, or health-system pharmacy operations.
Preferred/Desired Experience
Experience leading multi-site outpatient pharmacy operations, new pharmacy openings, 340B pharmacy strategy, financial performance improvement, and system-level growth initiatives.
Minimum Required Education
Doctor of Pharmacy degree from an accredited College of Pharmacy
Preferred/Desired Education
Residency training, leadership development, project management, Lean/process improvement, or specialty/ambulatory pharmacy training
Minimum Required Special Skills
Demonstrated ability to lead teams, manage budgets, develop strategies, analyze performance data, present to leadership, manage complex projects, and collaborate across clinical and administrative stakeholders.
Preferred/Desired Special Skills
Strong knowledge of outpatient pharmacy financial performance, prescription capture strategy, 340B program operations, mail-order pharmacy, specialty pharmacy, clinic workflow implementation, and new-site development.