Senior Manager, Branch & ABM Transformation
Scotiabank · Toronto
Requisition ID: 274870
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Channel Transformation team is responsible for designing and delivering our integrated channel strategy. This team will work closely with the Canadian Banking Digital, Channel Performance, Branch field leadership teams, and partner with key initiatives to ensure a smooth and aligned transition.
The Sr. Manager, Branch and ABM Transformation is responsible for supporting and executing multiple priority initiatives within the Integrated Channel Strategy for the Retail Branch Channel.
Is this role right for you? In this role, you will:
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Support the design and execution of the future priorities of the Branch Channel focusing on transformation initiatives as part of the Integrated Channel Strategy
- Coordinate and work closely with Channel Performance and the Branch leadership team, on execution of Branch transformation.
- Identify and resolve roadblocks and dependencies that can impact execution timelines and or delivery of outcomes
- Provide SME input for horizontal squads (e.g., Fired Up Service!) and coordinate with cross-functional stakeholders
- Act as key support advisor with Branch Channel, executive and cross functional partners on the strategic roadmap, driving collaboration between centralized support functions and distribution leadership
- Lead and drive a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champion a high-performance environment and contributes to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Post-secondary education, University Business Degree or MBA preferred
- 5+ years experience in the Financial/Retail Banking sector (including Retail Channels, Products & Services)
- Strong background and experience in project management, program and change management practices
- Solid background in developing communications, briefings and presentations to senior executives
- Highly competent and proven change agent with outstanding leadership and interpersonal skills that facilitate a positive and effective team environment at all levels of the organization
- Flexible and creative thinker with the ability to define business trade-offs, generate out-of-the-box solutions and manage uncertainty; proactively identify and solve complex problems impacting management and business direction
- Advanced communication skills (both written and verbal), facilitation skills and presentation skills with both senior management and large employee base
- Proven ability to engage and manage stakeholders in a complex, matrix environment
- Strong negotiation, managerial, and strategic thinking skills
- Flexible and adaptable; able to work in ambiguous situations
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically may be required.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.