OPS-BA / IWM

Nomura · Mumbai

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Nomura Overview:

Nomura Services, India is a core center of excellence powering the group's global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in shaping, strengthening, and accelerating Nomura's global operations. 

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support, and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program, and the YUVA Unstoppable Changemaker Awards 2021.

Divisional Overview:

The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner, which maximizes profitability and minimizes risk.

Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management and various client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients' changing needs.

Business Overview:

In IWM Process the main objective is to serve the wealth clients and manage/handle all the activities seamlessly that initiate post the client portfolio is opened in Nomura. Security settlement of Fixed Income, Equity, Mutual funds, Corporate action events, Derivatives product settlement, asset/portfolio transfer are some of the important functions of the IWM process. The team interacts heavily with Middle office, Front Office, Relationship managers, Client Service officers, Sales, Credit, Treasury, regional stakeholders, Risk, agent banks and Information Technology. Responsibilities include Pre-matching of trades, Funding, Core settlements, Portfolio Transfer, Reconciliation, Fails & Exception Management, Reporting & MIS, etc.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Position Specifications:

Functional Overview

The Change Analyst role serves as a key operational and strategic resource within the Change Management function, responsible for managing the end-to-end change lifecycle while driving process optimization and automation initiatives. This role bridges business requirements and technical implementation, ensuring changes are properly documented, tested, and deployed with minimal risk. The analyst will work closely with IT teams, business stakeholders, and project managers to translate business needs into actionable change initiatives, leveraging JIRA-based workflows, creating comprehensive Business Requirements Documents (BRDs), reviewing Functional Requirements Specifications (FRS), conducting UAT testing, and overseeing implementation. Additionally, the role will identify and implement AI-powered and automation tools to eliminate manual, bespoke processes and redesign workflows for efficiency and scalability.

Role & Responsibilities:

Change Management & Governance

• JIRA Management: Monitor, track, and manage JIRA tickets raised across the change book of work; ensure proper categorization, prioritization, and linkage between Book of Work JIRAs and implementation JIRAs
• Change Documentation: Create and maintain comprehensive Business Requirements Documents (BRDs) in Confluence, ensuring clear articulation of business drivers, objectives, scope, and success criteria
• Requirements Review: Review Functional Requirements Specifications (FRS) provided by IT teams; validate completeness, accuracy, and alignment with business requirements; identify gaps and escalate for clarification
• Change Traceability: Ensure proper fixVersion assignment in JIRA for release traceability; maintain clear linkage between functional JIRAs, commits, and test evidence
• Change Risk Assessment: Conduct change risk and complexity assessments; support Change Advisory Board (CAB) meetings with risk analysis and recommendations
• Change Approvals: Coordinate change approval workflows; prepare change tickets with complete information for CAB review and sign-off

Testing & Quality Assurance

• UAT Planning & Execution: Design and execute User Acceptance Testing (UAT) plans; create test scenarios aligned with business requirements
• Test Evidence Management: Manage Zephyr test JIRAs; ensure functional, UAT, regression, and performance tests are properly documented with evidence; track test execution status and results
• Test Coordination: Coordinate with business users, QA teams, and IT to ensure comprehensive test coverage across functional, UAT, regression, and performance testing types
• Defect Management: Identify, log, and track defects; coordinate resolution with development teams; ensure defects are resolved before implementation

Implementation & Deployment

• Implementation Planning: Develop detailed implementation plans with clear timelines, dependencies, and resource requirements
• Deployment Coordination: Coordinate with IT operations and development teams to ensure smooth deployment; manage change windows and rollback procedures
• Post-Implementation Review: Conduct post-implementation reviews; validate that changes meet business objectives; document lessons learned
• Stakeholder Communication: Provide timely status updates to business stakeholders, project managers, and IT teams on change progress, risks, and issues

Process Improvement & Automation

• Process Analysis: Analyze current manual and bespoke processes to identify inefficiencies, bottlenecks, and automation opportunities
• Automation Implementation: Identify, evaluate, and implement AI tools and automation solutions to eliminate manual work and redesign processes for efficiency
• Best Practices: Document and implement standardized operating procedures (SOPs); promote adoption of best practices across the change function
• KPI Monitoring: Track and report on key performance indicators (KPIs) related to change cycle time, defect rates, test coverage, and automation ROI
• Continuous Improvement: Participate in continuous improvement initiatives; recommend process enhancements based on data and stakeholder feedback

Stakeholder Management & Collaboration

• Cross-functional Coordination: Serve as primary liaison between business stakeholders, IT teams, development, QA, and operations
• Requirements Gathering: Conduct stakeholder interviews and workshops to gather and clarify business requirements
• Communication: Prepare and deliver status reports, change summaries, and implementation briefs to various stakeholder groups
• Issue Escalation: Identify and escalate risks, blockers, and issues to appropriate management levels

Systems & Tools Management

• JIRA Proficiency: Advanced use of JIRA for change tracking, reporting, and workflow management; create custom dashboards and reports
• Confluence: Create and maintain comprehensive documentation including BRDs, implementation plans, test plans, and post-implementation reviews
• Zephyr: Manage test cycles, create test cases, track test execution, and attach evidence
• ServiceNow: Manage change tickets, coordinate approvals, and track change execution
• Automation Tools: Evaluate and implement RPA, workflow automation, and AI tools to streamline change processes
• MS Excel: Advanced proficiency for change tracking, metrics reporting, and data analysis

Requirements

• 2-5 years of experience in change management, business analysis, or process improvement roles
• Change Management Knowledge: Strong understanding of change management principles, ITIL frameworks, and change governance best practices
• JIRA Expertise: Advanced proficiency in JIRA; experience with Book of Work and implementation JIRA structures; ability to create custom workflows and reports
• Requirements Analysis: Ability to translate business requirements into clear, actionable specifications; experience creating BRDs and reviewing FRS documents
• Testing & QA: Understanding of testing methodologies (functional, UAT, regression, performance); experience with test planning and execution
• Process Improvement: Demonstrated ability to identify process inefficiencies and implement improvements; experience with Lean, Six Sigma, or similar methodologies
• Automation & AI Tools: Familiarity with RPA platforms (UiPath, Automation Anywhere, Blue Prism) or AI-powered workflow tools; ability to evaluate and recommend automation solutions
• Documentation: Excellent written communication skills; ability to create clear, comprehensive documentation for technical and non-technical audiences
• Stakeholder Management: Strong interpersonal and communication skills; ability to work effectively with diverse stakeholder groups
• Attention to Detail: Meticulous attention to detail; ability to manage complex, multi-faceted change initiatives
• Problem-Solving: Strong analytical and problem-solving skills; ability to work through complex issues and identify creative solutions

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