Control Operator - The Landmark
Tiffany & Co. · New York City
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
The Security Control Operator at The Landmark is responsible for oversight of the safety and security of company employees, as well as preventing the company's assets from loss or damage that may be incurred as a result of theft, negligence or procedural error. This position requires officers to oversee TheLandmark Security Control Center.
Key Accountabilities:
- Monitor and respond to Landmark alerts, alarms and events impacting store facilities, and employees. Providing immediate information and assistance as needed through store notifications and notify security management of events in real time.
- Ensure Landmark security equipment is operating to establish standards by performing daily, weekly, monthly and quarterly checks of the systems, as well as monitoring web based applications. Initiate service calls and document steps taken for failed equipment.
- Provide quality customer service to all employees and visitors who contact the Landmark Security Control Center.
- Understand and enforce all departmental and company policies and procedures. Responsible for completing inter-department reports and logs accurately and in a timely manner by using computer based applications.
- Monitor building related security systems including CCTV, card access control, and alarm systems. Respond to incidents as needed during this period.
- Partner with Landmark Leadership on security investigations, providing detailed reviews of security matters and consistent monitoring of employee safety and standard operating procedures.
Required Qualifications:
- At least 3+ years of security experience
- Proven experience in retail investigations
- Effective oral and written communication skills
- Ability to speak fluent English required.
- Proficient computer skills
- Active listening skills
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Reliable Transportation
Must be available to work rotational shifts, weekends, holidays and overtime.