UAE Nationals Only- Senior Officer - Real Estate.Injaz - Administration Unit. Corporate Affairs

Mashreq · United Arab Emirates

Job Purpose

To support the effective management of Mashreq UAE owned premises parking services, coordinating with internal stakeholders on all parking-related matters. Supervising resources assigned to official car arrangements for the Chairman’s private requirements. Providing telephone customer service support

Key result area :-

Improve, strengthen the service of telephone information service to achieve maximum customer satisfaction.
Adhering to telephone enquiries incoming / outgoing in order to guide the customers in right direction.
Coordinate staff parking allocation across all Mashreq-owned buildings, ensuring fair and efficient distribution for eligible employees
Maintain and update parking records and databases to ensure accuracy and transparency
Handle and resolve parking-related queries and issues in a timely and professional manner
Manage staff parking and co-ordinate with all Business Units for smooth functioning of parking.
Provide staff parking with eligibility to staff located in owned buildings
Cancel parking access for resigned staff
Maintain updated database of parking
Prepare and process Arabic letters for RE Unit MB premises , ATM etc
Ensure all documentation is accurate, compliant, and completed within defined timelines
Liaise with internal teams and external authorities to facilitate approvals and submissions
Participate in professional training programs to enhance job related knowledge and skills
Continuously develop capabilities aligned with role requirements
Provide backup support to team members during absences to ensure continuity of operations
Respond to customer and stakeholder inquiries with clear, accurate, and timely information
Handle calls and requests professionally, ensuring effective resolution without repetition
Maintain a high standard of service delivery and customer interaction
Support telephone-based customer service activities, ensuring efficient handling of calls
Contribute to improving service quality and customer experience through effective communication
Engage in continuous learning and development initiatives to strengthen competencies and performance
Supervising two resources assigned to official car arrangements for the Chairman’s private requirements related visa etc
Managing Bank Car, maintenance of vehicle, registration, and renewal on time
Always Willing to take more responsibleness and aligned with assigned tasks
Working as Back up of RE and Property staff
Prepare information for the CB authorities related Real Estate activities within the target dates.
Managed central bank system requests related (ATM Removal/ New CB request for ATM, CB maintenance permits /MB Premises related

Operating Environment, Framework and Boundaries, Working Relationships:-

Extended support services towards All Groups and Department for staff parking
Giving support, service of telephone system online with quality, response time the framework of policy with regard to authority delegated.
As a service provider, always keep good relationships, appropriate coordination with both external and internal customers at all levels.
Opportunity to work with individuals from across a wide geographic and culturally diverse environment
Having working relationships with Units of all Business Groups / Support Divisions and Central Accounts Department.
Operating in a computerized environment, guided by established policies and procedures.

Problem Solving

Internal, external customers complain on the quality of service, turnaround time to ensure rectification of problems related to telephone operating.
Expected to have a high level of problem-solving / analytical ability using tools and alternatives at hand
Show a proactive approach for problems requiring urgent attention and quick action for smooth operations
Decision Making Authority & Responsibility
Attend to the request for international calls as per the standard rules of the organization and charge the respective requestor.
Expected to make operational level decisions quickly and confidently.
Adhere to Standard Operation procedure for Bank .

Knowledge, Skills and Experience

Should possess various skills including:
Excellent communication skills to communicate with external and internal
Planning and organization to submit MIS on time
Time management and prioritization
Excellent command in spoken, written English.
Knowledge of spoken Arabic is must.
High school degree from a reputable college.
Excellent Computer skills, Microsoft MS word , Excel , PPT ,Graduate with 3 – 5 years' experience with a reputed company on PABX telephone system.
Problem-solving attitude and analytical thinking
Relationship building skills internal and external
Excellent Work ethic with high standard of punctuality and presentation

Reporting to Manager - Projects & Properties and responsible for all rented in properties of Mashreq, primarily for the purpose of Offices and Retail Branches. Also responsible for all offsite ATM locations. Responsibility including, proposing new properties for business, discussion with Landlords for the best rent rate. Provide assistance to Project Department to obtain all landlord related approvals. Supervise the Real estate support staff in all renewal process and Liaise with Legate department for all legal vetting of contract documents, post self-review. Also inching for all central bank relations from Admin dept.

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