Operations Training Specialist
Ambu · George Town
Ambu A/S is currently looking for a Operations Training Specialist to be based in Penang, Malaysia.
This role is responsible for the end-to-end administration, coordination, monitoring, and continuous improvement of internal and external training for Blue Collar and Indirect Blue Collar employees. The role ensures that employees receive the required onboarding, job-specific, compliance, quality, safety, and skills training in accordance with operational needs, the Quality Management System (QMS), and applicable procedures. The position maintains accurate training records, coordinates annual and departmental training plans, and evaluates training effectiveness to support workforce competence and audit readiness.
Key Responsibilities
- Training administration: Coordinate and administer internal and external training programs for Blue Collar and Indirect Blue Collar employees, including job certification, refresher, cross-training, compliance, quality, safety, and skills-development activities.
- Training planning: Develop, consolidate, and maintain the annual training plan based on competency requirements, departmental needs, production priorities, QMS requirements, audit findings, process changes, and identified skills gaps.
- Training coordination: Schedule training sessions, arrange venues and materials, confirm trainers and participants, manage attendance, and communicate training schedules to employees, supervisors, and relevant stakeholders.
- QMS compliance: Administer training activities in accordance with the QMS, controlled procedures, work instructions, document-control requirements, and applicable regulatory or certification standards.
- Training records: Maintain complete, accurate, and traceable training records, competency matrices, attendance records, assessments, certifications, and supporting evidence in the approved system or repository.
- Training effectiveness: Coordinate and monitor training effectiveness evaluations through knowledge checks, practical assessments, supervisor observations, performance monitoring, quality indicators, or other approved methods.
- Gap closure: Track overdue training, failed assessments, expired certifications, and competency gaps; coordinate retraining or corrective actions and follow through to closure.
- Audit readiness: Prepare training evidence and reports for internal, customer, regulatory, and certification audits, and support the timely closure of training-related observations or non-conformities.
- Reporting: Monitor and report training completion, compliance, effectiveness, overdue items, competency status, and other agreed learning metrics.
- Continuous improvement: Identify opportunities to improve training administration, learning accessibility, record accuracy, standardisation, and the effectiveness of training processes for the target employee groups.
- Employee support: Provide clear guidance to employees and supervisors on training requirements, schedules, assessments, and certification status, using practical and accessible communication.
Qualifications and Experience
- Bachelor’s degree in Human Resources, Learning and Development, Business Administration, Operations, IT or any related field.
- Relevant experience in training administration, learning coordination, or a similar role in a manufacturing or regulated environment.
- Practical knowledge of QMS processes, training controls, document control, competency requirements, and audit evidence.
- Experience supporting Blue Collar and Indirect Blue Collar employee populations is strongly preferred.
- Experience maintaining training matrices, learning records, certification status, and compliance reports.
- Proficiency in Microsoft Office applications; experience with a Learning Management System, HR system, or electronic QMS is an advantage.
Knowledge and Competencies
- Strong planning, coordination, and administrative discipline.
- Good understanding of adult learning principles and practical workplace training.
- High attention to detail, data accuracy, confidentiality, and record traceability.
- Working knowledge of QMS requirements.
- Strong stakeholder management and follow-up skills.
- Clear written and verbal communication, with the ability to explain requirements to employees at different literacy and skill levels.
- Analytical ability to interpret completion data, assessment results, quality trends, and competency gaps.
- Continuous-improvement mindset, with a practical and service-oriented approach
Ambu – a visionary and international workplace where yourefforts matter
Ambu is a company that expands rapidly and has ambitious growthtargets. We meet these targets through interdisciplinary teamworkbetween motivated and highly skilled employees. Your contributionsand efforts are crucial to our success and by joining us you will getthe opportunity to work in an international head office with aninformal working environment.
We offer great opportunities for personal development. Furthermore,we offer a wide range of professional, social and financial employeebenefits in addition to exciting job challenges and continuousprofessional and personal development.
About Ambu
Ambu has been bringing the solutions of the future to life since 1937.Today, millions of patients and healthcare professionals worldwidedepend on the efficiency, safety and performance of our single-useendoscopy, anaesthesia, and patient monitoring solutions. Wecontinuously look to the future with a commitment to deliverinnovative quality products that have a positive impact on patientcare and the work of healthcare professionals. Headquartered nearCopenhagen in Denmark, Ambu employs approximately 4,500 peoplein Europe, North America and the Asia Pacific.