Customer Quality Engineer

Thyssenkrupp · Hamilton

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thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

Summary:

Is responsible for supporting Production and driving quality activities within the production facility through the use and knowledge of the ISO 9001, TS 16949 Quality Management Systems and other Quality Tools. This position ensures that quality problems are effectively addressed and that quality standards are being implemented and adhered to within the production facility. The Customer Quality Engineer enhances customer satisfaction through coordinating with the Engineering team in the correction/improvement of products and processes. Works in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement to ensure quality objectives are met and ensure product/process conformity.

Essential Duties and Responsibilities:

• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same
• Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations
• Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented in a timely manner
• Manage Sort activities associated with customer complaints
• Lead Quality activities associated with Launch of new programs through phased gate process (PEP). Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints
• Monitor and Manage Customer Satisfaction via web portals for customer complaint management, scorecards, and change management. This includes working with our warranty lab to improve current and future products/processes
• Promote Quality excellence in Cross Functional Teams
• Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring
• Conduct a foQus, continuous improvement, or other key project annually
• Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis
• Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal
• Participates in the analysis and disposition of non-conforming product as required
• Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements
• Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies
• Ensures compliance and safety of all activities within the organization standards and policies as well as customer specific requirements
• Performs all other duties and responsibilities as assigned

Selection Criteria

• Proven experience in customer interface roles and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc)
• Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions
• Solid familiarity with ISO 9001 or IATF16949 standards
• Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, PPAP)
• Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment
• Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite
• Excellent written, organizational, and verbal communication skills
• Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment
• Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner
• Detail-oriented, accurate, timely with strong analytical skills
• Highly organized with ability to work independently as well as part of a team
• Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance
• Proven experience developing work processes to improve outcomes for the team/customers

Education:

• Degree in Engineering or equivalent in education and experience.

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilstein has great benefits to offer!

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.

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