Product Support and Logistics Specialist

AGCO · Johannesburg

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Marketing team is committed to excellence, delivering industry-leading products and services efficiently and cost-effectively. We are seeking a Product Support and Logistics Specialist to join our team. The successful candidate will primarily be based at the Kestel Logistics Facility in Bethlehem / Kestel. This role coordinates product readiness, logistics administration, equipment documentation and stakeholder support for units at the Kestel Logistics Facility. Working under moderate guidance from the on-site Product Support Specialist, the role analyses equipment status, manages preparation priorities, maintains accurate records and supports professional handover to dealers and distributors.

Your Impact

A. Product support coordination and equipment readiness

Coordinate shipping shortages, transport damage, PDI progress, accessories and equipment preparation to meet OEM standards.
Review arrival inspections and documentation, track readiness actions and escalate missing, damaged or non-compliant items.
Prepare and fit machines with accessories, missing parts and or replace damaged parts to ensure machine readiness.
Strip machines of parts or accessories to support part supply shortages as approved and deemed necessary.
Support dealer and distributor handovers by confirming, documentation, cleaning of equipment, readiness checks and release requirements.
Maintain accurate records and provide clear status updates and escalation notes to support timely decisions.

B. Training, events and demonstration coordination

Coordinate equipment preparation for training, show days, field days and demonstrations.
Liaise with relevant teams and providers to confirm equipment availability, site readiness and shipping documentation.
Track the return, condition and storage of demo or training units and document follow-up actions.

C. Logistics, warehousing and stock management

Inspect and document incoming equipment condition, including damage, missing items, specification, cleanliness and overall condition.
Support stock-takes, reconciliations, equipment movement, organised storage, housekeeping and safe warehousing.
Coordinate dealer and distributor shipment readiness in line with SOPs, documentation and release requirements.
Maintain supporting records and verify equipment, attachments, keys, manuals, loose parts and documents before dispatch.

D. Health, safety and teamwork

Apply site health and safety procedures around machinery, tools, transport equipment and warehouse operations.
Promote accurate reporting of hazards, incidents, near misses and unsafe conditions, and communicate follow-up actions.
Collaborate with internal teams, logistics providers and dealer or distributor contacts to support changing priorities.

Your Experience and Qualifications

Relevant diploma, degree or equivalent work experience in supply chain, logistics, administration, agricultural mechanization, product support or related discipline.
2 – 5 years of working knowledge and experience in own discipline, with exposure to equipment assembly and readiness, logistics coordination, stock control, documentation management or dealer support operations.
Strong computer literacy, including MS Office, electronic checklists, stock records, reporting tools, photographs and document control.
Understanding agricultural equipment or machinery terminology would be advantageous, but the role is primarily focused on professional coordination, analysis, documentation and process support.
Valid driver’s license, own transport and willingness to travel when operationally required.
Role is based at the Kestel Logistics Facility and requires regular coordination across office, warehouse and equipment storage environments.
May require site walks, equipment inspections, documentation checks, interaction with logistics providers and exposure to warehouse or outdoor conditions.
Flexibility required to support training days, show days, demonstration events and urgent dealer or distributor dispatch priorities.

Your Benefits

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

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