Agent Experience Manager - San Francisco, CA

Anywhere Real Estate · San Francisco

This position is based in our Greenwich St office in San Francisco, CA and requires an in-person presence five days per week. The role will support both the Greenwich St and Lombard St offices, with regular travel between locations as needed. This role will primarily provide in-person support to our San Francisco market, while also supporting our Wine Country and Monterey markets virtually.

Responsibilities Include:

Promote the adoption of our proprietary technology platform, Home and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions.
Coach agents on how to self-serve in the Home platform including the creation of marketing materials, optimizing how listings are brought to market, and cultivating lists of potential buyers and sellers.
Meet organizational targets around agent usage of the platform including frequency of sessions in the platform and diversity of tool adoption.
Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby’s International Realty.
Answer day-to-day questions and troubleshoot issues related to Home Platform and other technology systems; stand up regular office hours or other treatment strategy to ensure full agent support.
Partner with other stakeholders including local brokerage leadership, administrators and marketers, as well as geographic counterparts, to ensure best-in-class support for the agents.
Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Qualifications include:

1+ year of experience in learning and development, training, sales, real estate, or a related field is preferred.
Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
Exceptional customer service experience including an ability to coach agents of diverse skill levels and backgrounds.
Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
Passion for meeting and exceeding scorecard goals, as well as an ability to influence others to achieve shared objectives.
Ability to juggle multiple priorities and deadlines without sacrificing quality
Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.

Sotheby's International Realty® is one of the world’s most prestigious names in real estate and this luxury real estate franchise network was created in 2004. Since that time it has grown to approximately 990 franchise and company owned offices globally and over 24,000 independent sales associates in 75 countries and territories. Franchise affiliates benefit from an association with the venerable, centuries-old Sotheby’s auction house. Sotheby’s International Realty is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies

Sotheby’s International Realty is seeking a highly organized, client-focused Agent Experience Manager to support the onboarding, adoption, and continued engagement of Home Platform, our proprietary technology platform. This position is based in San Francisco, and in-office presence is required five days per week. This position is based in our Greenwich Street office and requires an in-person presence five days per week. The role will support both the Greenwich St and Lombard St offices, with regular travel between locations as needed. This role will primarily provide in-person support to our San Francisco market, while also supporting our Wine Country and Monterey markets virtually.

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