Sales Support Specialist SG

CIMB Singapore · Singapore

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Responsibilities:

Sales Enablement: Assist lending sales teams by assisting full support for loan processes and documentations, tracking application statuses and central all required documentation keeping.
Customer Service: Serve as a reliable point of contact for client inquiries, ensuring a smooth onboarding and loan disbursement experience.
Compliance & Risk Management: Conduct preliminary checks on loan applications to ensure complete documentation and alignment with credit guidelines.

Requirements:

Qualifications

Diploma

Relevant Work Experience

Minimum [1–3] years of working experience within a Consumer Banking or Financial Services environment, ideally with a background in sales support, loan processing, or credit operations
Foundational knowledge of consumer lending products (such as home loans, personal loans, or refinancing mechanics) and their operational lifecycles
Proven track record in handling high-volume documentation with strong attention to detail, accuracy, and adherence to service level agreements (SLAs)
Familiarity with banking compliance procedures, risk guidelines, and basic regulatory frameworks

Competencies/Skills

Advanced proficiency in Microsoft Excel (including XLOOKUP, Pivot Tables, and data manipulation) to maintain, analyze, and report on the sales pipeline
High level of digital literacy with the ability to quickly adapt to core banking systems and loan origination software
Exceptional attention to detail with a strong aptitude for spotting discrepancies in financial documents and application forms
Excellent interpersonal and communication skills to effectively manage relationships between Sales Executives, Credit Ops, and external customers

The Sales Support Specialist SG provides comprehensive operational, administrative, and relationship management support to the Lending Sales team within Consumer Banking. The primary objective is to optimize the sales workflow for consumer lending products (such as mortgages, personal loans, roadshow credit cards, cashlites and Balance transfer), facilitate seamless loan processing, maintain high standards of customer service, and ensure strict adherence to internal bank policies and regulatory requirements.

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