Project Manager, eCOA
Clario · Bengaluru
Join Clario, a part of Thermo Fisher Scientific and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Project Manager within our eCOA business unit, you will lead cross-functional project teams through the successful execution of global clinical studies, ensuring high-quality delivery, exceptional customer service, and adherence to project timelines and budgets. You will serve as a trusted partner to sponsors and internal stakeholders, driving study success from startup through closeout while helping bring life-changing therapies to patients faster. This India-based role supports global customers and project teams and may require flexibility to collaborate across multiple time zones, including regular coverage of U.S. stakeholder meetings when needed.
What We Offer
Competitive pay and incentives.
Provident fund and medical insurance.
Engaging employee programs and local events.
Modern office spaces and remote work flexibility.
Opportunities for professional growth and career development within a global organization.
What You'll Be Doing
Lead the planning, setup, monitoring, and closeout phases of eCOA studies and programs.
Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams.
Develop, maintain, and manage study documentation throughout the project lifecycle.
Coordinate the distribution, tracking, reconciliation, and management of study devices and associated equipment.
Create, review, and distribute study status reports, metrics, and project communications.
Ensure appropriate archival of study data, documentation, and project records in accordance with company and regulatory requirements.
Establish and manage customer expectations through proactive communication and effective stakeholder engagement.
Monitor study timelines, milestones, deliverables, and dependencies to ensure successful project execution.
Manage financial aspects of assigned studies, including budget reviews, revenue forecasting, scope change assessments, and invoice reconciliation activities.
Identify project risks, develop mitigation strategies, and escalate issues appropriately to support study success.
Facilitate collaboration between sponsors, vendors, and internal teams to drive efficient use of resources and achievement of contractual obligations.
Lead internal and external discussions, negotiations, and stakeholder communications to support successful study execution.
Apply structured problem-solving methodologies to address customer concerns and project challenges.
Maintain issue tracking documentation and ensure timely follow-up and resolution of customer escalations.
Serve as the Project Management point of contact for operational readiness activities related to new product and service initiatives.
Present eCOA services and operational workflows during investigator meetings, site initiation meetings, and client presentations as required.
Support onboarding, mentoring, and training of new Project Management team members.
Contribute to departmental initiatives, process improvements, and special projects as assigned.
What We Look For
Bachelor's degree or equivalent combination of education and relevant project management experience.
1 to 4 years of project management experience within pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industries.
Understanding of the drug development process and clinical trial environment.
Experience supporting technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions is preferred.
Strong project planning, organization, prioritization, and time management skills.
Experience coordinating multiple stakeholders, timelines, budgets, and deliverables simultaneously.
Knowledge of project financial management concepts, including budgeting, forecasting, invoicing, and scope management.
Strong risk management and problem-solving skills with the ability to proactively identify and address project challenges.
Excellent verbal and written communication skills with the ability to communicate effectively in English.
Strong interpersonal skills and the ability to build productive relationships with sponsors, sites, and cross-functional teams.
Working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
Detail-oriented with demonstrated responsiveness to customer inquiries and operational requests.
PMP certification preferred.
At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.