Technical Management Support Analyst - Fixed Term Contract
CSA Group · Hawarden
Employment Status:
Fixed Term Contract (Fixed Term)Time Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
Job Title: Technical Management Support Analyst - Fixed Term Contract 6 months
This is an exciting opportunity to join our team on a 6-month fixed-term contract.
Primary Function
To perform a wide variety of support, developmental, and administrative tasks efficiently and effectively across all teams within Technical Management
Working Relationships:
- Reports to Manager, Technical Management Development
- No direct reports
- Regular interaction with front line staff and Management in Technical Management, Operations, Commercial Unit Finance and Standards
Dimensions:
- Responsible for initiating process improvements within personal scope
- Provides multiple deliverables in a timely manner Operates within department budget (i.e. purchasing support services, utilizing external vendors)
Principal Duties & Responsibilities
Understanding the Business
Manages and maintains key documents, systems, and databases, ensuring they are accurate, up to date, properly stored, and aligned with internal and external requirements. Responsibilities include routine updates, version control, data quality checks, and coordinating with stakeholders to ensure timely publications and revisions. This covers the TM aspects of, but is not limited to:
- Accreditation Certificates and Scopes
- Notices and Information Bulletins
- Standard Updates
- Accuris
- CMS updates
- Centra
- Revenue-generating certificates
- TM SharePoint/Connect Space
- Active involvement in development of departmental process and process improvement initiatives.
- Researches background information, collates data, prepares responses, and recommends courses of action.
- Reviews contract details with external vendors to ensure CSA receives agreed deliverables (e.g., accreditation listing accuracy, renewal invoices, translation quotes, hotel deliverables).
- Maintains confidentiality of sensitive business information (e.g., business plans, training and qualification records, strategic materials).
- Liaises with Accounting to resolve budgeting discrepancies and process invoices.
- Independently assesses and prioritizes internal and external communications; determines whether to handle or escalate to the appropriate Manager.
- Compiles historical and forecast data to support business planning and budgeting cycles.
Working Well with Others
- Interfaces effectively with leadership, internal stakeholders, and cross-functional teams to support issue resolution.
- Collaborates regularly with team members across Technical Management, Operations, Commercial, Finance and Standards.
- Monitoring shared inboxes, routing inquiries appropriately, and ensuring timely follow up.
- Prepares and distributes meeting agendas, minutes, and materials to ensure alignment and follow through.
- Provides backup support to colleagues in the department on core responsibilities.
Customer Experience
- Interfaces directly with customers, industry partners, and external stakeholders to answer inquiries and resolve issues.
- Prepares materials for internal and external presentations, including layout and visual formatting tailored to the audience.
- Ensures timely communication of key updates, documents, and business information to stakeholders.
Delivering Results
- Maintains departmental data repositories (e.g., Smartsheet, Wrike, training and qualification records, custom logs, social business platforms).
- Performs a wide range of duties in support of department management. Examples may include, but are not limited to:
- Coordinating general administrative workflows and ensuring tasks move efficiently between stakeholders.
- Maintaining organized filing, document structures, and departmental records in line with internal practices.
- Supporting the preparation, formatting, and distribution of departmental materials as needed.
- Assisting with logistical arrangements related to departmental activities (such as team meetings, committee meetings).
- Providing general administrative support for ad hoc requests, initiatives, and special assignments.
- Independently manages assigned special projects, determining required tasks and planning execution for efficient completion.
- Prioritizes workload to meet evolving business demands and operates with flexibility as needs shift.
- Creates confidential and general correspondence, reports, and presentations.
- Performs other office-related duties as required by department management.
Concern for Safety
- Understands the importance of Health, Safety & Environment (HSE) to oneself and the organization.
- Knows the potential hazards and required safeguards in assigned work areas. Immediately reports hazards, near misses, incidents, and unsafe acts or conditions.
- Demonstrates safe behavior and adheres to all relevant procedures.
- Completes all assigned HSE training.
- Participates proactively in the HSE program, including inspections and audits.
- Reads and follows all applicable Job Safety Analysis (JSA) documents, procedures, and safety rules.
- Uses all provided safety equipment, tools, and PPE correctly and consistently. Contributes suggestions and participates in problem-solving to support continuous HSE improvement.
- Participates in Return to Work Programs where required.
Work Environment
- Normal office environment (most of the time)
- Mix of standing, sitting, walking, light lifting, involving little fatigue (most of the time)
- Manual dexterity for typing
- Sensory concentration while transcribing data and reviewing the accuracy of work
- Unexpected and expected deadlines requires management of constantly shifting priorities
- Typically, no travel required
- Occasional travel to local offsite meetings may be required
Preferred Education & Experience
- These requirements form a core part of the Leadership Framework – Understanding the Business
- Business Diploma, preferably in secretarial or equivalent customer service experience
- Computer proficiency (MS Office Suite, Smartsheet, Jive, database and keyboarding skills)
- 3-5 years related experience
- Experience communicating with co-workers across departments and members of the Senior Management and Executive Management teams
- Experience communicating with, and answering queries from individuals outside the organization, such as customers, suppliers and the general public
- Analytical and reasoning skills are required to gather data, analyze and interpret information from a variety of sources/situations, make decisions and to develop or propose appropriate solutions (i.e. budgets, corrective actions)
- Planning and problem solving skills to handle priority setting and organization and ability to project possible outcomes of personal decisions
- Multi-tasking skills to balance and manage multiple duties and work assignments
This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.