Team Leader – BPO Operations

Hayleys · LK

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Job Responsibilities

• Oversee day-to-day operations and ensure all assigned services are delivered accurately and within agreed timelines.
• Review teams’ output to ensure quality, accuracy, and completeness.
• Manage daily operational issues independently.
• Escalate unusual or complex matters to clients when required.
• Maintain professional and effective communication with clients. 
• Proactively identify issues or delays and communicate to the client.
• Ensure timely and accurate management of assigned mailboxes.
• Discuss, plan and deliver ad hoc requests as required.
• Provide first-line leadership, guidance, and support to team members
   

Candidate Profile 

• Passed Finalist in CIMA, CA, or ACCA.
• Three to Five (3 - 5) years of experience in Finance, External Audit, or Finance BPO Operations.
• Proven experience in leading, managing, and delivering results through teams.
• Strong stakeholder management skills with the confidence to engage directly with clients independently.
• Highly organized with exceptional attention to detail and accuracy.
• Ability to effectively manage complex, non-routine, and out-of-the-box scenarios and requests.
• Excellent communication skills in English, both written and verbal.
• Previous experience working with Australian clients or prior work experience in Australia will be an advantage.
• Proficiency in Xero is essential.
• Keen interest in developing a career in finance or BPO operational leadership is a must. 
   

Hayleys is an Equal Opportunity Employer.

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