Front Office Manager- Mitsis Ramira
Mitsis Group · Kos
For the past 50 years, Mitsis Group has been a pioneer in the hospitality industry as the largest privately owned hotel chain in Greece guided by its customer-centric philosophy, family care, and an authentic Greek identity.
With 24 hotels and 5,000 employees across Athens, Halkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes and Santorini, the Group offers a rich blend of hospitality, featuring exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences for its guests.
Through a warm and welcoming work environment, we transform every guest into an honored guest, creating unforgettable lifetime memories!
Mitsis Group is offering new jobs at its hotel Mitsis Ramira:
Front Office Manager- Mitsis Ramira
Region: Kos
Employment Type: Temporary / Full-time
Ref: HO/FOMK
Purpose:
As Front Office Manager, you are responsible for all operations related to the smooth running of the Front Office, maintaining high standards of guest service, monitoring health and safety standards, and achieving operational objectives.
Responsibilities:
- Participates in all activities related to the smooth daily operation of the department (department scheduling, room allocation, arrival/departure planning, billing, reporting). Handles guest requests within the scope of their responsibilities.
- Handles service charges and provides guests with the relevant information.
- Collaborates with all departments to ensure that the necessary information regarding guests, their needs, or any allergy-related matters is communicated effectively.
- Collaborates with the Housekeeping Department on the daily plan and room-related tasks, and with the Maintenance Department on any technical issues.
- Participates in setting the department’s objectives, in line with the annual budget and service standards.
- Focuses on maximizing sales.
- Actively participates in the recruitment process for hotel positions, in accordance with corporate policy and the Group’s values.
- Monitors the daily professional conduct and performance of team members and guides their improvement.
- Manages the performance appraisal system and proposes a training plan based on identified training needs.
Requirements
- At least 4 years of experience in a similar position in a 5* hotel
- Previous experience within Mitsis Hotels Group will be considered an asset.
- Education in Tourism or a related field (will be considered an additional qualification)
- Excellent command of English (spoken & written); very good command of a second foreign language (German, French, Italian, Russian, Polish).
- Excellent knowledge of MS Office applications; very good knowledge of Protel.
Skills
- Professionalism, Reliability & Responsibility
- Leadership Skills - Team Management
- Communication, perception & insight.
- Attention to detail & quality
- Adaptability & ability to work under pressure
- Collaboration & Teamwork
- Empathy
- Commitment to growth & development
- Problem solving & management
- Initiative & innovation
Benefits
What we offer
- Competitive remuneration package & performance-based bonus
- Work in a people-centric Group that respects the environment, actively invests in and supports local communities.
- Continuous training in line with the company’s standards and dynamic development
- Career development opportunities within a continuously growing Group
- Single or shared accommodation
- Full board
- Daily transportation to work
Create your own career story #createyourcareerstory and become part of the 5,000-member team at Mitsis Group!
All applications and information submitted will be treated with strict confidentiality.
You can follow the “Apply” link or send your CV to career@mitsis.com.
Learn more about Mitsis Group and career opportunities here: