Inbound Operations Coordinator
takealot.com · Cape Town
takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our Delivery Team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Role reports to: Inbound Division Team Lead
Purpose of the role:
- To serve as the critical coordination hub for inbound operations, ensuring seamless end-to-end order fulfillment by managing the complex interplay between suppliers, internal teams, and customers. This role exists to optimize the inbound supply chain process while maintaining exceptional customer satisfaction through proactive communication, efficient problem resolution, and meticulous order management.
- The Inbound Operations Coordinator acts as the operational backbone that bridges the gap between procurement, logistics, and customer service, ensuring that customer expectations are not only met but exceeded
Your responsibilities can include:
- Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
- Supporting the customer service & buying teams in resolving:
- Customer order queries;
- Complaints and associated resolution, including route cause analysis;
- Merchant delivery issues & queries.
- Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
- Management of all assigned Inbound queries
- Processing created purchase orders on time, tracking these orders, and managing Merchants and delivery to ensure stock availability and delivery date
- Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
- Managing IBTs, responding to stock availability & Merchant delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
Qualifications, Experience and Competencies:
- Matric
- Relevant tertiary qualifications a plus
- 3 years relevant industry experience
- Competency in MS Office packages
Attributes required:
- Solutions-oriented, can-do attitude; self-motivated
- Ability to interact with internal & external stakeholders at all levels
- Comfortable with change and excellent team player
- Comfortable with learning and adapting to new systems
- Strong organizational & prioritization skills
- Problem Solving Skills
- Attention to detail
- Excellent communication skills, both written and spoken
- Competent in Excel &/or Google Suite
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.
groups and people with disabilities will be given preference.