Night Manager
Accor · Singapore
Company Description
Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.
Job Description
The Night Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor’s vision and values.
Key Responsibilities:
Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations
Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers
Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls
Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service
Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures
Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty
Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations
Handle and resolve escalated guest complaints and incidents promptly and professionally
Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly
Ensure hotel safety, security, and emergency procedures are followed at all times during night operations
Actively demonstrate and reinforce Accor’s Vision and Values in all overnight activities and decision-making
Qualifications
Bachelor’s Degree or Diploma in Hospitality Management or equivalent
Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure
Previous leadership or supervisory experience is an advantage
Strong service mindset with the ability to make sound decisions independently
Experience with Opera PMS or similar property management systems
Excellent interpersonal, communication, and problem-solving skills
Able to remain calm, professional, and decisive during overnight operations and emergencies
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