Supervisor – Banquets
Accor · Dubai
Company Description
Delano Dubai
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description
Job Summary
As a Supervisor – Banquets at DELANO Dubai, you will play a key role in delivering exceptional experiences across banquets, private functions, and special events. Combining strong operational knowledge, leadership, and a genuine passion for hospitality, you will oversee daily banquet service operations, guide the team, and ensure every event is executed seamlessly, reflecting the distinctive luxury and sophistication of DELANO Dubai.
Key Responsibilities
Banquet Operations: Supervise the setup, execution, and breakdown of banquets, private functions, meetings, and special events, ensuring every detail meets event specifications and DELANO Dubai's luxury service standards.
Guest Experience: Deliver exceptional, personalised service by anticipating guest needs, responding promptly to requests, and resolving concerns professionally and efficiently.
Team Leadership: Guide, motivate, and support banquet colleagues throughout events, ensuring clear communication, effective task allocation, and consistent service delivery.
Event Coordination: Work closely with the Banquet Manager, event planning teams, kitchen, bar, and other departments to ensure seamless coordination and timely execution of all event requirements.
Service Excellence: Monitor food and beverage service, table settings, venue presentation, and overall event flow, maintaining impeccable standards throughout each function.
Operational Planning: Review event orders, function sheets, guest requirements, and service arrangements to ensure the team is fully prepared for each event.
Inventory & Equipment: Oversee the proper handling, storage, and replenishment of banquet equipment, linen, glassware, and service supplies while minimising wastage.
Health & Safety: Ensure compliance with food safety, hygiene, sanitation, and workplace safety regulations, maintaining a clean and organised working environment.
Training & Development: Support the onboarding, coaching, and development of banquet colleagues, encouraging teamwork, accountability, and continuous improvement.
Qualifications
Luxury Experience: You have proven experience in banquet operations within a luxury hotel, high-end hospitality venue, or premium events environment, ideally with previous supervisory or team-leading responsibilities.
Leadership Skills: You have the ability to inspire, guide, and motivate a diverse team, creating a positive and collaborative working environment while maintaining exceptional service standards.
Exceptional Service Skills: Your communication and interpersonal skills allow you to engage confidently with guests, event organisers, and colleagues, ensuring personalised and professional service.
Operational Knowledge: You possess a strong understanding of banquet operations, event setups, food and beverage service standards, function sheets, and event coordination, with the ability to manage multiple priorities effectively.
Organisation & Problem-Solving: You are detail-oriented, proactive, and confident in making operational decisions, remaining calm and solution-focused in a fast-paced environment.
Educational Background: A relevant qualification in Hospitality Management, Food & Beverage Operations, or equivalent practical experience is preferred.
Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity — we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for your personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.
Your Role at DELANO Dubai
As a Supervisor – Banquets, you will be instrumental in bringing extraordinary events to life. From intimate private gatherings to elegant celebrations and exclusive corporate functions, your leadership, attention to detail, and commitment to exceptional hospitality will ensure every occasion is delivered with effortless sophistication and the distinctive spirit of DELANO Dubai.
Additional Information
Why Join Us:
- The opportunity to embark on an exciting career in a company that is taking off!
- Ennismore’s values and fast-growing environment
- The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
- The opportunity to challenge the norm and work in a rewarding environment, building global brand
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work