Assistant Outlet Manager - All Day Dining
Accor · Ras Al Khaimah
Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Job Description
Assistant Outlet Manager – All Day Dining
Are you passionate about delivering exceptional guest experiences and leading high-performing teams? As an Assistant Outlet Manager – All Day Dining, you will play a key role in overseeing daily operations, motivating your team, and creating memorable food and beverage experiences for every guest.
What you will be doing:
- Support the planning and allocation of resources to ensure smooth and efficient daily operations.
- Lead, mentor, coach, and develop the Food & Beverage team, fostering a culture of excellence and engagement.
- Assist in managing the day-to-day operations of the All Day Dining outlet, ensuring exceptional service delivery at all times.
- Supervise, delegate, and monitor team responsibilities while ensuring compliance with brand standards, company policies, SOPs, and quality assurance measures.
- Promote a positive and collaborative work environment, ensuring all Heartists understand the importance of their roles and their contribution to the department's overall success.
- Work closely with the culinary team to maintain the highest standards of food quality, presentation, and guest satisfaction.
- Monitor service standards and proactively identify opportunities for continuous improvement.
- Review guest feedback and implement corrective actions to enhance the overall dining experience and improve guest satisfaction scores.
- Maintain a strong presence on the floor, engaging with guests and ensuring prompt resolution of any concerns.
- Drive operational excellence and support initiatives that enhance revenue, productivity, and service quality.
Qualifications
Your experience and skills include:
- Minimum 2 years of experience in a similar role within a hotel or restaurant environment.
- Strong food and beverage knowledge, with extensive understanding of beverages, service standards, and guest experience.
- A service-focused personality with a genuine passion for hospitality and creating memorable guest experiences.
- Strong attention to detail and a proactive approach to ensuring consistent service delivery across the restaurant.
- Experience in all aspects of restaurant operations and service management.
- Excellent interpersonal, communication, and problem-solving skills, with the ability to lead by example.
- Strong leadership and team development skills, with the ability to motivate, coach, and inspire colleagues.
- Proven ability to successfully manage high-volume dining operations while maintaining exceptional service standards and guest satisfaction.
- Russian or Arabic language proficiency is preferred, given the diverse guest profile and operational requirements of the role.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities
- Your team and working environment:
- Fun-loving, vibrant and passionate to grow with us!
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional Information
- Why work for Accor?
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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