TRAINEE: KYC Existing Client Management Case Lead

Société Générale · Hong Kong

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Responsibilities

What We Offer
Your life doesn’t revolve around your job. So, find the job that revolves around your life.

The Trainee role is a full time 24-month contract with Societe Generale where you will have access to a diverse range of training materials to help you succeed, covering various aspects of businesses, including but not limited to technical skills, leadership development, communication skills, client service and relationship management. To be eligible, please ensure you have completed your qualification and will be available to work full time for the duration of Trainee contract.

Responsibilities

• Manage a client’s portfolio and act as the main point of contact for review and remediation.
• Use strong communication skills (verbal and written) to review clients of the bank and ensure KYC files are consistently completed in line with policy and procedure.  Manage communication & updates between all key stakeholders
• Help the client/sales to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Escalate to BL when documents cannot be collected and help solve any client’s escalations with the business.
• Sustain client centric approach in client communication (both verbal / written), engage with clients / business to understand KYC requirement and difficulties in providing documents.
• Take responsibility for the proper management of KYC files and client records in the information systems
• Control & challenge list of requirements and rational: liaise with KYC teams if needed.
• Monitor the case end to end and ensure completion.
• Where case is approved, follow up until all additional approvals are completed
• Have a thorough understanding of process, policies and procedures as a Case Lead, including document collection, liaising with Clients, Business Lines, Regional Teams, Checker & Compliance. 

• Always challenge the status quo and propose ideas for continuous improvement and automations.

Department Description

The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

• (KYC) KYC due diligence for both on-boarding and periodic reviews
• (RRD) Management of client reference & regulatory data
• (COO) Project management

The specific role is the KYC Existing Client Management Case Lead, reporting directly to the Existing Client Management Outreach Manager

The Case Lead/Client Outreach Team is the interface between clients and internal key stakeholders. As a dedicated point of contact, the team is responsible for the maintenance of our existing clients by identifying KYC requirements and collecting all required documents. The team is also the main point of contact for KYC related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.

Profile required

Relevant Bachelor’s or Graduate’s degree holder is preferred

• Client facing skills – ability to speak to the clients on regular basis and provide accurate and efficient information
• Familiarity with local AML/KYC regulatory and compliance issues
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Ability to prioritize and work within tight and changeable timeframes
• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high-priority cases vs the standard ones
• Ability to build and cultivate good working relationships with Business Lines and Clients
• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements    
• English language skills are essential (Justification is needed if second language is required) 

Behavioral Skills

• Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position     
• Client - Risk: I strive to satisfy clients while taking into account risks for the company    
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode    
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions    
• Responsibility - Risk awareness: I am constantly on the lookout for risks     
• Commitment - Sustainability: I strive to develop my skills and knowledge    
   

Business insight

Our Culture:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.   Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

We are committed to offering an inclusive recruitment experience to all candidates.  If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let us know.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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