IT&D Business Analyst
Reckitt
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- IT&D Business Analyst
- City: Kuala Lumpur
- We are Reckitt
- Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
- IT&D
In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
About the role
The IT&D Business Analyst will be part of the Global Sales Execution IT&D team, supporting the management and continuous improvement of Secondary Sales and Store Audit solutions across multiple markets.
The role will act as the key liaison between country business teams, global stakeholders, technology teams, and external vendors. The successful candidate will be responsible for understanding business requirements, translating them into functional specifications, coordinating solution enhancements, supporting market deployments, and ensuring that the solutions continue to meet evolving business needs.
Your responsibilities
- Business Analysis and Requirements Management
- • Engage with business stakeholders across different markets to understand their commercial processes, challenges, and technology requirements.
- • Gather, analyse, document, and prioritise business and functional requirements.
- • Translate business needs into clear user stories, process flows, functional specifications, and acceptance criteria.
- • Conduct fit-gap assessments and recommend practical solutions aligned with global standards and local market needs.
- • Maintain requirement traceability throughout the solution delivery lifecycle.
- Solution and Product Management
- • Act as a subject matter expert for assigned Secondary Sales and Store Audit solutions.
- • Develop a strong understanding of Reckitt’s sales execution processes across different countries.
- • Manage the solution enhancement and change request backlog in partnership with business stakeholders and delivery teams.
- • Support the implementation, monitoring, and continuous improvement of Sales Excellence tools.
- • Evaluate the impact of proposed changes across business processes, technology, data, integrations, and users.
- Stakeholder and Vendor Management
- • Serve as the primary point of contact for assigned markets, technology teams, and solution vendors.
- • Facilitate requirement workshops, solution walkthroughs, and stakeholder review sessions.
- • Manage business requests, risks, issues, dependencies, and escalations, ensuring timely resolution.
- • Coordinate with teams responsible for satellite systems to define and establish required integrations.
- • Provide clear and timely updates on delivery progress, risks, decisions, and next steps.
- Testing and Implementation
- • Develop test scenarios and support system, integration, regression, and user acceptance testing.
- • Coordinate defect tracking and resolution with development and vendor teams.
- • Validate that delivered functionality meets agreed business requirements and acceptance criteria.
- • Support solution deployments, release readiness, cutover activities, and post-implementation reviews.
- • Assist with the rollout of existing solutions to new countries, including process assessment, localisation, testing, training, and adoption.
- Change Management and Operational Support
- • Assess the business and user impact of solution changes.
- • Support change management activities, including stakeholder communication, training materials, user documentation, and adoption tracking.
- • Manage assigned business-as-usual initiatives and small-to-medium-scale projects.
- • Monitor solution performance and user feedback to identify improvement opportunities.
- • Maintain solution and process documentation to support operational continuity and knowledge management.
The experience we're looking for
- • Bachelor’s degree in information technology, Computer Science, Software Engineering, Business Information Systems, or a related discipline.
- • 3–4 years of experience in a Business Analyst, techno-functional, product, or technology delivery role.
- • Experience gathering, analysing, and documenting business and functional requirements.
- • Good understanding of the Software Development Life Cycle, requirements management, process mapping, testing, and change management.
- • Experience working with cross-functional teams, business stakeholders, technology teams, and external vendors.
- • Strong analytical and problem-solving skills, with the ability to translate business challenges into practical technology solutions.
- • Experience supporting system enhancements, integrations, testing, releases, or market deployments.
- • Excellent written and verbal communication, presentation, facilitation, and documentation skills.
- • Ability to manage competing priorities and deliver effectively in a fast-