Payroll Specialist II
Ceridian
JOB SUMMARY
- Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
- Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
- Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
- Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
ESSENTIAL FUNCTIONS
- Drive customer satisfaction by providing high quality of service
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
- Adhering to and reporting on SLA metrics
- Create, update standard operating procedures
- Meets quality control standards
- Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
- Performs administrative functions as required
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
- Ability to communicate and collaborate with clients and internal team members
- Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
- Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs
EDUCATION & EXPERIENCE REQUIREMENTS
- Must have a minimum of 2.5 years of work experience - US Payroll Knowledge) & Max 4.5 Years of experience
- Good time management to meet the deliverables
- Understanding of SLAs and payroll deliverables
- Ability to communicate and collaborate with clients and internal team members
- Can work as part of a team and independently with little supervision
- Have an “I own it” attitude about deliverables and projects from start to finish
- A desire to continually learn and thrive in a fast-changing environment
- Experience in an outsource environment an asset
- Good analytical, organizational, and problem-solving skills
- Proficiency in Microsoft Word, Excel
- Be flexible in work schedule to support clients and team based on business needs
- Fluent in English both verbal & written
- Experience with Dayforce or similar cloud payroll technology an asset
- Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements