IT Engineer
Nvidia · Hsinchu
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s an outstanding history of innovation driven by exceptional technology—and remarkable people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s leading talent. As an NVIDIAN, you’ll be immersed in a diverse, encouraging environment where everyone feels encouraged to do their best work. Come join the team and see how you can make a lasting impact on the world.
NVIDIA seeks a IT Engineer to support end-user needs and improve IT processes globally. The ideal candidate will effectively translate strategic plans into impactful results, bringing to bear structured thinking, problem-solving skills, and outstanding communication. This role focuses on engineering, support, and continuous improvement, involving the engineering and streamlining of tools and systems, as well as improving global support models and solutions.
What you'll be doing:
- Collaborate with management and key collaborators to develop, implement, and manage support, operational, and project objectives.
- Identify and develop future processes across NVIDIA IT, removing friction in day-to-day operations.
- Lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.
- Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.
- Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
- Work with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times.
- Maintain and improve existing tools and solutions to address key business challenges.
- Collaborate with Tier 1 support and engineering teams for effective communication.
- Provide mentorship and maintain accurate documentation of systems and processes.
- Contribute to knowledge base articles and incident response documentation.
- Stay up to date with the latest tech developments and introduce them where possible.
What we need to see:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
- Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles.
- Familiarity with incident management systems (e.g., Jira, ServiceNow).
- Strong analytical and problem-solving skills, excellent communication and collaboration abilities.
- Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
- Ability to independently deliver innovative solutions with minimal direction.
- Excellent attention to detail, organization, and high-quality outputs.
- Strong presentation and training skills for non-technical audiences.
- Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows) with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.
Ways to stand out from the crowd:
- Excellent interpersonal and leadership skills.
- Track record delivering high availability in complex, global environments.
- Creativity and latitude to adjust to rapidly changing plans and circumstances.
- Experience working in a hybrid on-prem and public cloud environment.
- Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.