Customer Success Account Manager

Microsoft · Copenhagen · DKK 726,700 (stated in the posting)

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Our Customer Success organization in Denmark helps customers realize measurable and lasting business value from their Microsoft investments by strengthening Customer Health, accelerating Cloud Adoption, and advancing secure and scalable AI Transformation. 

We are looking for an experienced and passionate Customer Success Account Manager (CSAM) to lead the Customer Success relationship with some of Microsoft's largest and most complex customers. 

The CSAM is a trusted executive partner and the customer's front door to Microsoft Customer Success. The role connects customer business and technology priorities with the right Microsoft capabilities, orchestrating account teams, technical specialists, Success Programs, support services, partners, and executive sponsors to deliver measurable customer outcomes. 

The CSAM does not deliver everything directly. Instead, the CSAM acts as the connective layer across Microsoft, ensuring the right capabilities are activated at the right time and that commitments, risks, and dependencies are actively managed toward clearly defined customer outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture built on a growth mindset, innovation, collaboration, and inclusion. Guided by our values of respect, integrity, and accountability, we create an environment where everyone can thrive, contribute their best work, and make a meaningful impact.

Lead Customer Success & Executive Partnerships

• Build trusted relationships with senior customer, business, and technology leaders.
• Understand customer priorities, transformation goals, and technology strategy.
• Align customer and Microsoft stakeholders around shared outcomes and measurable value.
• Lead Customer Success planning, governance, and executive reviews.

Orchestrate for Customer Outcomes

• Serve as a key point of connection between customers and Microsoft Customer Success.
• Bring together account teams, technical experts, support, engineering, partners, and executive sponsors to deliver customer outcomes.
• Lead virtual teams, drive accountability, and proactively address risks, dependencies, and escalations.
• Create a connected, consistent customer experience across Microsoft.

Strengthen Customer Health & Accelerate Cloud Adoption

• Maintain strategic oversight of customer health, security, resiliency, and operational risks.
• Help customers turn Microsoft cloud investments into measurable business value.
• Align cloud adoption and usage with customer priorities and business outcomes.
• Mobilize the right resources to remove blockers and accelerate value realization.

Drive Success Programs & Value Realization

• Align Microsoft Success Programs and services with customer priorities and desired outcomes.
• Connect and sequence programs as part of an integrated Customer Success strategy.
• Turn recommendations into clear actions, ownership, and measurable progress.
• Demonstrate customer value through effective governance and executive conversations.

Advance AI Transformation

• Understand customers’ AI ambitions, readiness, and business priorities.
• Connect AI initiatives to high-impact scenarios and measurable outcomes.
• Bring together Microsoft specialists, programs, and partners to accelerate AI transformation.
• Help customers advance AI in a secure, governed, and scalable way, aligned with their broader Customer Success strategy.

Required/minimum qualifications

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Fluency in Danish and English langauges.

Additional or preferred qualifications

Several years relevant work experience within customer industry.

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Project Management Institute (PMI) or equivalent Project Management certification.

Prosci or equivalent certification.

Customer Success Account Mgmt IC5 - The typical base pay range for this role across Denmark is kr 726,700.00 - kr 1,320,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/denmark-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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