Concierge

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest 

Understanding and knowledge of all catering items from catering brochure in addition to platters not included in brochure such as items from seafood, bakery and sushi 

Knowledge of amounts to order in correlation with the number of guests in catered party 

Knowledge of how to pair foods that complement each other   

Responsible for placing orders with each corresponding department that has been ordered by guest; copies are kept of all catering orders placed to ensure consistency of order, price structure, pick up times, and special requests 

Follow through with all catering orders, pulling daily orders first thing in the morning and double checking with catering staff that all orders are on the board for the day 

Responsible along with the catering staff go over each order to ensure that any special orders or requests are noted; he/she also ensures that each order is ready on time for guest pick up 

In addition to food orders, concierge will tie in all aspects of the store including Floral, Bakery, Wine and Dish, for the guest’s total party planning needs  

Establish outside sources for party set-up and serving staff to provide our guests with full service catering  

Coordinate with management planning and ordering for donation events; contact organization to discuss needs and plan event to stay within company’s budget; follow up with payment reimbursement to participating departments; keep track of the cost of all donation events to report to the Store Director