AR & Collections Analyst
Netflix · Manila
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Key to the effort in building a global Internet TV network is the ability to grow and evolve our revenue-generating initiatives across the globe. We continue to introduce new commerce models, pricing strategies, and other opportunities to grow the business and now you have the chance to join the growing team of finance experts who support them.
Our Credit & Collections team is currently looking for a Collections Analyst to support our Accounts Receivable (AR) function, reconcile cash, and scale our billings, cash, and collections processes. This newly created position will look to resolve complex issues across our revenue verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.
The perfect candidate will be hands on and very detail oriented, able to analyze and process a large volume of requests & transactions with high accuracy, have excellent communication skills, be capable of multitasking and take the initiative to drive process change and improvements.
In this role, you will:
- Review the aging reports regularly to identify overdue invoices and follow up on outstanding balances in a timely manner, prioritizing based on the age of the debt and the amount due
- Reach out to customers with overdue balances through phone, email, or written communication to ensure timely payment. Maintain a professional, courteous, and solution-focused approach when addressing late payments
- Manage the company's dunning process (collection letters, escalations) to ensure consistent follow-up based on predefined timelines. This includes sending reminders and formal notices and use of appropriate escalation paths as needed
- Foster strong customer relationships to ensure future payments are received on time and disputes are minimized. Maintain a professional and empathetic approach to working with customers, while also ensuring company interests are protected
- Be a subject matter expert on collections, including upstream and downstream Order to Cash processes
- Manage and maintain changes to customer contact, address, and other critical billing and reporting details
- Manage cash applications and perform detailed tracking and analysis of cash receipts and collaborate with internal accounting teams to ensure proper treatment under US GAAP.
- Manage portal billing as required by the customers
- Support monthly accounting close activities as needed
- Partner with cross functional teams across the globe (Revenue Accounting, Billing Operations, Treasury Accounting, Sales) to understand end to end workflow, work on streamlining processes and solutions to ensure timely collection of funds across various Revenue verticals
- Assist in the development of strategies to reduce delinquency rates and minimize bad debt by analyzing past-due accounts, identifying payment trends, process gaps, and making recommendations for process improvements
Qualities we’re looking for:
- Thrive in a fast-paced environment with a high volume of transactions, tight deadlines, critical business requests, multiple focus areas concurrently, and high ambiguity
- High operational discipline & maintains a high level of ownership & accuracy in ensuring timely collection
- Proficient knowledge and understanding of Accounts Receivable, Collections workflows, including upstream & downstream workflows (Billing, Revenue, Cash Application)
- Proficient in Excel/ Google sheets and ERP systems navigating high volume of data
- Customer Service oriented person who focuses on quality communication and attention to detail
- A great communicator & collaborator who can cultivate strong cross-functional and stakeholder relationships
- Highly motivated with the ability to work independently
- Forward looking thinker who can articulate the need for change and contribute to process Improvement
- Someone who works with a sense of urgency and sensitivity to SLA’s and timelines
- Uses good judgment and knows when to make a decision and when to escalate
- Exemplifies the Netflix Culture
Education & Experience
- Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience)
- At least 5 years of experience in AR, billing and collections
- Experience in resolving customer disputes
- Proven ability to handle high volumes of activities in a fast-paced environment
- Experience in a global/MNC company is a plus
- Experience in the advertising or ads industry is a plus
- Knowledge of cloud-related ERP systems and ticketing tools is a plus (Workday, HighRadius, Salesforce) for managing AR, billing, and reporting
Others
- Willing to work in a hybrid setup (3 days on-site per week) in our Makati office
- Open to flexible working hours to collaborate effectively with global stakeholders and support regional operations across different time zones
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.