GCash Jr. Product Manager
Globe Telecom · Ncr
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
The Cards Product Owner is responsible for leading product design and development activities for assigned products under GXI Commercial – B2C. This role drives product roadmap execution, prioritizes initiatives based on business value and customer needs, and collaborates with cross-functional teams to ensure the timely delivery of high-quality product features. The role also focuses on enhancing customer experience, meeting regulatory and commercial requirements, and driving product adoption, revenue growth, and customer satisfaction.
You will be responsible for the following:
Product Strategy and Design
- Lead product design activities for assigned products, ensuring alignment with business objectives and overall product strategy.
- Evaluate product opportunities, develop business cases, and prioritize user stories, epics, and themes based on business value and customer needs.
- Conduct product experience reviews and competitive assessments to identify opportunities for improvement.
- Map end-to-end customer journeys across front-end and back-end systems to support product analysis and experience optimization.
- Collaborate with cross-functional teams to incorporate customer, commercial, operational, and regulatory requirements into product designs.
Product Development and Delivery
- Plan, organize, execute, monitor, and manage product builds to ensure timely delivery in accordance with agreed requirements and specifications.
- Develop user stories and co-author Product Service Design (PSD) documents to clearly communicate product requirements to commercial and technical teams.
- Manage and maintain the product backlog, tracking defects, enhancements, and issues through to resolution.
- Work closely with Squad, Tribe, and Portfolio Management teams to ensure product builds are delivered on time and within scope, with the necessary resources and dependencies in place.
- Collaborate with Scrum Masters and participate in Agile ceremonies to facilitate the efficient development and delivery of product features.
- Track delivery progress, document issues, and coordinate with relevant stakeholders to address risks and implementation challenges.
Cross-Functional Collaboration and Launch Readiness
- Partner with Commercial, Engineering, Risk, Compliance, Operations, and other relevant teams to ensure product builds meet business and regulatory requirements.
- Work closely with Product Operationalization to develop supporting processes, handling procedures, and product briefs for successful launches.
- Coordinate with stakeholders to ensure operational readiness and alignment before new product features are launched.
- Support the resolution of product development and implementation issues to ensure smooth delivery and launch execution.
Product Performance and Continuous Improvement
- Monitor product performance and identify opportunities to improve customer experience, product adoption, and commercial outcomes.
- Drive initiatives that contribute to revenue growth and increased product engagement.
- Use customer feedback, product performance data, and experience assessments to identify and implement product enhancements.
- Support initiatives to improve customer satisfaction and Net Promoter Score (NPS).
We are looking for:
- Experience in product management, product ownership, or product development.
- Understanding of product systems, processes, business requirements, and applicable rules and regulations.
- Knowledge of user experience (UX) design principles and customer journey mapping.
- Strong project management skills, with the ability to manage multiple initiatives, timelines, and dependencies.
- Experience collaborating with cross-functional teams and managing stakeholder relationships.
- Familiarity with Agile methodologies and Scrum practices.
- Strong analytical, negotiation, communication, and presentation skills.
- Excellent problem-solving skills, with the ability to identify issues, assess risks, and drive resolutions.
- A customer-centric and results-oriented mindset, with a focus on delivering quality products that meet business objectives.
- The ability to work effectively in a fast-paced environment and manage competing priorities.
Key Success Measures
- Product Delivery: Successful product launches delivered on time and according to agreed specifications.
- Business Performance: Growth in product revenue and adoption.
- Customer Experience: Improved customer satisfaction (CSAT) and Net Promoter Score (NPS).
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package