Senior Manager, Operational Risk Management Programs

CIBC · Toronto

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As part of the Global Operational Risk Management (GORM) team, you’ll join the Risk and Control Self-Assessment (RCSA) Program team and report to the Director, Operational Risk Program. In this role, you’ll provide leadership and support across program requirements, process improvements, system design and implementation, reporting and data analytics, and change and project management. You’ll contribute to the development of the program strategy, ensuring it aligns with regulatory requirements as well as GORM’s and CIBC’s broader business priorities. You’ll guide stakeholders through training, communication, and ongoing program support to drive consistent execution and strong program adoption. You’ll also provide subject matter expertise on governance, risk, and compliance (GRC) system design and implementation, helping ensure alignment across related programs while keeping the user experience top of mind. In addition, you’ll collaborate across teams and lines of defence to strengthen the program, support key initiatives, and help develop team members.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.  

How you'll succeed

• Program Leadership - Support and lead the delivery of the RCSA Program and related initiatives, ensuring activities are aligned with program requirements, regulatory expectations, and business priorities.
• Strategy and Change Management - Contribute to the evolution of the operational risk management program by identifying enhancement opportunities, assessing change impacts, and helping shape future program direction.
• Governance and Execution - Apply strong program and project management practices to deliver enhancements on time, within scope, and in support of business objectives.
• Systems and Analytics - Provide subject matter expertise on GRC system design and implementation, and lead reporting and data analytics to support monitoring, planning, methodology enhancements, and ad hoc analysis.
• Communication and Stakeholder Support - Build strong relationships across GORM and with business partners, delivering clear communication, training, and guidance to support consistent program execution.
• Collaboration and Team Development - Work closely with stakeholders across all lines of defence, while coaching and supporting team members to help them grow and succeed.

Who you are

• You act like an owner. You’re energized by accountability and empowered to take initiative, lead with confidence, and deliver meaningful results.
• You embrace and champion change. You continuously evolve your thinking and approach, and you help others navigate change with clarity and confidence.
• You’re strategic and forward-thinking. You look beyond immediate needs to make decisions that create value today and set the foundation for tomorrow.
• You have relevant experience. You bring experience in operational risk program management, reporting and data analytics, change management, and project management.
• You bring strong business and risk knowledge. You understand organizational structures, regulatory requirements, and operational risk management processes and procedures.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#L1-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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