Human Services Supervisor 2

State of Oregon · Bend · $5,907–$9,143/month (stated in the posting)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is shaping the wellbeing and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others.

Summary of Duties

Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here.

• Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs.
• Participate in the management of agency programs, development of program rules and policies, program evaluation and budget preparation.
• Monitor and analyze local office effectiveness in policy implementation and application. Analyze, evaluate, and monitor operational effectiveness through reports gathered by reviews, routine monitoring, and quality control data.
• Facilitate communication of program issues between department staff, community partners, the district office and central office.
• Anticipate agency needs and direction. Articulate that vision with staff and the community to provide an environment for effective change to occur. Facilitate changes in services, programs, community partnerships and use of department resources. 
• Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism. Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience;

OR

• One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

We are looking for candidates with:

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.
• Pro-active visionary experience in driving change management within a fast- paced environment.
• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.
• Experience using trauma-informed de-escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
• Experience taking in large amounts of information and policies, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes. 
• Experience reviewing data and interpreting the data to review with staff.

Attention all candidates!

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Cover Letter is REQUIRED.  If you do not attach one, you will not move on in the recruitment process. Please address how you meet the minimum qualifications and the essential attributes listed above.
• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. If applicable, please clearly indicate if a degree has been completed when providing education history.  Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• The office is open 8 a.m. – 5 p.m., Monday – Friday and is on site and in-person at the Bend OEP ODHS Storefront Office.
• Non-conventional work hours are expected in addition to professional work week hours, which may include evenings and weekends.
• Occasional travel to attend meetings and trainings.
• Works in an integrated environment where diverse programs, partners and staff create the work team.
• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• General office conditions include high stress environment due to a high-volume workload with short time frames.
• Potential exposure to illness and disease through direct contact with clients. May be exposed to unsanitary conditions.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Requires a valid driver's license or other acceptable method of transportation for routine travel and an acceptable driving record.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This position is management services and is not represented by a union. 
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: Amy.Acree@odhs.oregon.gov

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