Medical Operations Manager
Takeda · Bengaluru
Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s GCC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team
OBJECTIVES/PURPOSE:
- Provide the operational intelligence and execution backbone for Medical Operations and theMedEx portfolio.
- Turn delivery, capacity, quality and performance data into reliable insights and action.
- Improve transparency, consistency and speed across the GCM operating model.
ACCOUNTABILITIES
Operational analytics and insight
- Maintain portfolio, demand, capacity, service and performance datasets and dashboards with agreed definitions and refresh cycles.
- Analyze trends, bottlenecks, rework and service-level performance; surface actionable insights and recommended actions.
- Prepare decision-ready reporting and KPI packs for governance and workstream reviews.
- Baseline effort, cycle time and quality to support forecasting and capacity planning.
Process, controls and data quality
- Administer intake, work tracking, issue, risk, decision and benefits registers.
- Apply data-quality checks and maintain controlled templates, documentation and audit-ready records.
- Coordinate reporting inputs across workstreams and follow through on actions and dependencies.
- Uphold data privacy, access and compliance requirements across all reporting and tooling.
Automation and improvement
- Identify repetitive reporting and coordination work suitable for automation or AI agents.
- Build and sustain approved dashboards, workflows and AI-enabled analyses with human verification.
- Support pilots, measure adoption and document operational improvements and lessons learned.
DIMENSIONS AND ASPECTS
- Technical expertise: Applies analytics, dashboarding, data-quality, workflow, and reporting skills to support Medical operations and governance.
- Leadership: Coordinates cross-functional inputs and working groups without direct reports.
- Decision-making: Identifies trends, risks, bottlenecks, and data gaps; recommends actions within established governance.
- Interaction: Partners with Medical, Quality, Regulatory, Compliance, Legal, Clinical Operations, Safety, and business stakeholders.
- Innovation: Improves reporting, workflows, dashboards, and automation using approved digital and AI-enabled tools.
- Complexity: Manages multiple datasets, reporting cycles, stakeholders, dependencies, and privacy or compliance requirements.
- Impact: Improves operational transparency, data quality, decision-making, performance, and execution speed across the global Medical GCM.
- Scope: Global individual-contributor role; no direct reports; may coordinate vendors or project resources within approved authority.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
· Experience: 6 -8+ years in operations, analytics, PMO or business process roles; experience supporting global teams in a regulated industry preferred.
· Education: Degree in analytics, business, engineering, life sciences or a related field.
· Certifications: Lean Six Sigma Yellow/Green Belt, CAPM or an analytics certification preferred.
· Technical skills: Data modelling and visualization (Power BI/Tableau), advanced Excel and SQL, workflow and
automation tooling, PPM platforms; familiarity with data-product, master-data and FAIR data principles.
· Professional skills: Structured problem solving, clear written synthesis and stakeholder communication.
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Employee Assistance Program
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
ABOUT GCC IN TAKEDA:
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the GCCs are the catalysts of change for our global organization.
#Li-Hybrid