HR Solutions Partner - HRIS & OpEx

Trane Technologies · Wujiang

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Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

HR Solutions Talent Statement

We are a dynamic, diverse, and talented team that is passionate about our work and the impact we have on those we serve. We take great pride in providing excellent customer service and have fun doing it. We work closely with subject matter experts and leaders across the enterprise, which enables us to develop skills, broaden our knowledge, and solve problems across a wide range of HR, Communications, Financial Acumen, Employee Relations, Change Management, Project Management, and Operational Excellence topics.

High-level Scope of Job

• Ensure employee data and business information are accurately maintained and processed in HR systems.
• Effectively deliver support services for HR Data Management, HR systems, Employee Advise, and HR Operational Excellence in the region.
• Work with the Global Process Owner, HRIT team, and relevant COEs to improve HR processes, enhance HR systems, and strengthen service delivery.
• Act as regional HR system owner and global HR system focal contact.
• Serve as SME-facing business partner for process optimization, employee inquiry resolution, and critical problem solving.
• Act as an internal consultant for HRBPs, managers, and employees on HR system solutions, employee services, and process efficiency.
• Lead or support projects to extend and consolidate local HR systems functionality, improve user experience, and drive HR operational excellence.
• Support employee advise activities by providing guidance on HR processes, policies, and case handling in alignment with company standards.
• Drive standardization, continuous improvement, compliance, and governance across HR operations.

Job Responsibilities

• Maintain and process all employee lifecycle data in HR systems (Workday, etc.) and ensure data accuracy, integrity, reliability, and timely delivery.
• Handle business and employee HR-related data and system requests via Employee Center, Platinum HRP (China), and other service channels, and provide solutions within SLA.
• Support employee advise activities by responding to employee and manager inquiries related to HR processes, policies, systems, and employee lifecycle matters, escalating complex or sensitive cases when needed.
• Partner with HRBPs, managers, and COEs to provide practical guidance and ensure consistent interpretation and application of HR processes and policies.
• Lead or conduct regular standard work reviews and update process documentation based on process, policy, or system changes.
• Be responsible for internal and external data auditing, process compliance, and operational controls.
• Identify service delivery gaps, root causes, and improvement opportunities, and drive corrective and preventive actions.
• Act as the regional HR system contact point with global HRIT and Global HR Solutions COE teams.
• Represent the region in global HR system and process projects, such as Ease to Get Things Done, Global HCM(Workday), and other transformation initiatives.
• Provide technical assistance and one-to-one or group training to HR staff in HR-related applications, systems, and standard processes.
• Monitor HR system performance, interfaces, and service effectiveness, and work with HRIT and stakeholders to analyze issues and troubleshoot.
• Own regional HR system maintenance and continuously simplify and optimize HR systems through enhancements based on HR and business requirements.
• Support the design, implementation, and sustainment of HR Operational Excellence initiatives, including process standardization, documentation, metrics, governance, and continuous improvement.
• Track and analyze service trends, case volumes, recurring issues, and operational metrics to recommend actions that improve efficiency, quality, and user experience.
• Contribute to change management and communication plans for new processes, tools, and operational improvements.
• Ensure confidentiality, appropriate judgment, and compliance in handling sensitive employee data and employee-related inquiries.

Requirements

• 5+ years of HR working experience, preferably including HR operations, employee services, data management, or shared services.
• Familiarity with HR systems such as Workday Taleo, ServiceNow, Platinum, Gaia, etc.;
• Experience in employee support, employee advise, case handling, or HR service delivery is preferred.
• Project management experience and change management capability is preferred.
• Passion for technology and strong technical savvy.
• Strong process improvement mindset and interest in HR Operational Excellence.
• English proficiency as a working language.
• Ability to work in an international environment and build effective relationships across different languages, cultures, and organizational styles.
• Customer-oriented mindset with the ability to manage stakeholder and employee expectations effectively.
• Good problem-solving skills and drive for excellence.
• Ability to manage confidential information with sound judgment and discretion.
• Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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