Customer Payments Administrator (f/m/d)
Essity · Lisbon
Customer Payments Administrator (f/m/d)
Are you ready to make an impact with a global organization? Do you want to combine finance expertise with customer payments and innovation? Join us and help shape a seamless experience for our customers!
About the Role
As a Customer Payments Administrator, you will play a key role in ensuring accurate and timely processing of incoming payments. Based in our Lisbon office, you’ll work in a dynamic environment that blends finance, customer service, and process automation. This position offers exposure to global stakeholders and the opportunity to contribute to continuous improvement initiatives in a transforming environment.
What You Will Do
- Payment Allocation: Apply and allocate incoming payments to customer accounts accurately and promptly.
- Transaction Management: Classify, code, and record financial transactions; post entries to customer accounts and general ledger.
- Process Automation: Maintain and support touchless payment process automation for efficiency.
- Compliance & Quality: Perform quality checks and ensure compliance with Essity policies, accounting standards, and legal regulations.
- Audit Support: Assist in resolving external and internal audit findings and maintain accurate documentation.
- Stakeholder Collaboration: Partner with internal teams and escalate issues if necessary.
- Continuous Improvement: Provide input on inefficiencies and contribute to solutions within a matrix organization.
Who You Are
- Bachelor’s degree in finance or equivalent.
- Experience in accounting or a similar role, ideally with customer service exposure.
- Familiarity with SAP (R/3 and S/4), EBS Workbench, and Office 365.
- Strong communication and collaboration skills, adaptable to change, and proactive in problem-solving.
- Fluent in English, both written and verbal. All resumes should be submitted in English.
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
About Location
With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.