Operations Manager
Smith & Nephew · Phoenix
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The Operations Manager leads a Logistics Team and is responsible for the operational performance of an assigned district, territory, or area, based on market. With a continuous improvement mindset, this role manages inventory and asset management processes to support efficient operations, maximize asset utilization, and minimize unnecessary inventory and instrument investment.
This role promotes a culture of Care, Collaboration, and Courage while building strong partnerships between Sales Management and Logistics.
Success in this role requires the ability to work effectively in a highly matrixed environment and partner with multiple stakeholders. The role also requires a working knowledge of company products, operating systems, and medical procedures. Performance is measured against established Key Performance Indicators (KPIs).
What will you be doing?
Asset & Inventory Management
- Ensure consignment locations have valid consignment agreements and/or custody cards, as required, and perform field cycle counts as needed.
- Manage physical inventory activities, including preparation, counts, reconciliation, and required adjustments, to support established company variance goals.
- Analyze instrument and implant utilization in partnership with Sales Management and the sales force to identify opportunities to improve asset utilization.
- Evaluate inventory asset levels and execute appropriate strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.
KPI & Performance Management
- Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate.
- Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and escalate for support when required.
- Participate in the development of best practices, SOPs, process improvements, system enhancements, and reporting for company-wide application.
- Analyze operational activities impacting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.
People Management
- Lead the day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees to support business goals and a high-performance culture.
- Own employee engagement and related action plans for assigned teams.
- Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs.
- Monitor performance against KPIs and adherence to standard work, including required daily, weekly, monthly, and quarterly activities, while maintaining audit readiness.
- Ensure ongoing training for logistics personnel and/or sales representatives on required compliance topics, day-to-day operations, SOPs, processes, and systems.
- Provide operational training and support to other areas and Company locations as required.
Safety & Compliance
- Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements.
- Maintain appropriate housekeeping standards within warehouse areas, including a clean and orderly work environment.
- Manage product recall activities in a timely manner and coordinate with Quality and Regulatory teams to ensure required compliance procedures are followed.
Systems
- Learn and effectively navigate systems such as MoveMedical and ERP platforms including SAP, AX, WebOps, or TOTVS.
What will you need to be successful?
Education
- High School Diploma or equivalent required.
- Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred.
- Armed Services experience, particularly within logistics or supply chain, highly preferred.
Experience
- 5–8 years of relevant experience in logistics, supply chain, warehouse operations, inventory management, operations, or a related field.
- 2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations.
- Demonstrated experience managing day-to-day operational activities and driving performance against operational KPIs.
- Experience within a regulated environment, medical device industry, or field-based logistics operation preferred.
Certifications
- ASCM, Six Sigma, Lean, or Project Management certification desired.
Skills & Capabilities
- Ability to foster an environment where employees feel comfortable sharing ideas and voicing their opinions.
- Courage and ability to have crucial conversations with employees and stakeholders.
- Ability to coach employees to solve problems and improve business performance.
- Ability to act as a change agent through influence and by leading by example.
- Ability to establish standards for effective warehouse and logistics operations and hold teams accountable to those standards.
- Strong communication skills with the ability to effectively convey and interpret information across a variety of audiences and situations.
Physical Demands
- Must be able to lift up to 75 pounds.
- Standing, walking, bending, stooping, pushing, and pulling may occur for extended periods.
Travel
- Domestic travel of less than 50%.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
- Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
- Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
- Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Discounts on fitness clubs, travel and more!
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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