Staff Engineer - Infrastructure

The Hartford · India

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We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Job Title: Storage and Resiliency  

Location: Hyderabad India (Hybrid) 

Department: Infrastructure as a Service (IaaS) 

Reports To: Infrastructure as a Service Team 

Yrs. Of Experience: 6-9 yrs 

Overview 

We are seeking a highly skilled and motivated engineer to serve in our Infrastructure as a Service (IaaS) organization supporting Storage and Resiliency. This role is ideal for a seasoned professional with deep expertise in enterprise storage, backup, replication, disaster recovery, cyber recovery, and recoverability operations across a large scale environment. The ideal candidate will guide junior engineers and drive operational excellence across storage, backup, and resiliency services. 

Key Responsibilities 

Storage & Backup Administration 

• Install, configure, and maintain enterprise storage, backup, replication, and recovery platforms across private and public cloud environments 

• Manage lifecycle activities including provisioning, capacity management, upgrades, technology currency, and decommissioning 

• Monitor storage and backup platform health, performance, availability, recoverability, and capacity through observability capabilities 

• Perform troubleshooting and root cause analysis for storage, backup, replication, and recovery incidents 

• Implement platform security hardening, retention standards, access controls, and compliance requirements 

• Manage storage provisioning, snapshot policies, backup schedules, replication policies, recovery tests, and service reporting 

Resiliency & Cyber Recovery 

• Lead disaster recovery, recoverability validation, backup restoration, replication testing, and operational readiness activities 

• Partner with Cybersecurity and application teams to support cyber recovery capabilities and recoverability objectives 

• Drive improvement plans for backup success, restore performance, data protection coverage, and resiliency gaps 

24x7 Operations & Incident Management 

• Support 24x7 storage and resiliency operations including capacity, backup operations, restore support, and vulnerability remediation 

• Oversee incident response, root cause analysis, problem management, and service restoration for storage, backup, and recovery services 

Mentorship & Collaboration 

• Mentor junior engineers and foster a culture of continuous learning and technical excellence 

• Collaborate with cross-functional teams including compute, network, security, application, disaster recovery, and service management teams 

Operational Excellence 

• Ensure high availability, scalability, security, recoverability, and compliance of storage and resiliency environments 

• Develop metrics for capacity, performance, backup success, restore performance, replication health, and recoverability compliance 

Qualifications 

• Strong enterprise storage and backup operations experience in large scale environments 

• Experience with NetApp, SAN, NAS, object storage, backup platforms, replication, and disaster recovery technologies 

• Knowledge of backup policies, retention standards, recovery testing, cyber recovery, and recoverability objectives 

• Scripting and automation experience with PowerShell, Python, Ansible, Terraform, or vendor automation tools 

• Storage and backup capacity management, performance troubleshooting, vulnerability remediation, and technology currency experience 

• Networking fundamentals including TCP/IP, DNS, NFS, SMB, Fibre Channel, iSCSI, and firewall concepts 

• Logging and monitoring tools such as Splunk, vendor management tools, Prometheus, or equivalent 

• Experience with virtualization and/or cloud platforms including VMware, Nutanix, AWS, or GCP 

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