Residential Worker

The Salvation Army · Pembroke

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Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:   

To assist Residents with daily routines, some domestic duties and monitoring of client activities with sensitivity to goals, purpose and mission of The Salvation Army.

Accountabilities:

• The incumbent may perform all, some, or a similar range of duties.
• The safety and protection of all residents/clients/guests within the premises.
• To interact with support staff, case workers, and Management.
• Recognize and use building safety alarms, panic buttons, and door security as required.
• Make and document all information pertaining to clients, including regular room checks, client counts, and general monitoring of all Shelter facilities.
• Oversight of all building(s)
• Ensure Residents attend internal and external meetings as required.
• Support Residents/facility throughout the entirety of the shift
• Performs other work-related duties as assigned.

Rationale for the Residential Care Worker Designation:

• The description of a Residential Care Worker was adopted in December 2001 to allow employees to focus more adequately on the role and expectations of the position when working with residents. The Residential Care Worker is considered part of the "Caring Team".... the disciplining of clients must be seen as assisting them in their program.  - not as policemen or security guard.

WORKING CONDITIONS:  

• The incumbent’s work environment is typically in a residential setting.
• The incumbent will work under the following disagreeable conditions:

• Isolation
• Dealing with angry people and verbal abuse
• Abusive people       
• Work schedule affecting lifestyle
• Exposure to bodily fluids and bodily waste
• Exposure to drugs and alcohol

• The incumbent may have little to no travel required.
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.
• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Physical Effort/Dexterity and Concentration Required:

• Must be in good health and be physically and mentally able to carry out the assigned duties in the working environment.
• Must have the ability to confront clients with the truth while rendering support and understanding. To balance enforcing rules and regulations with firmness, yet always ensuring withcompassion.  Must be able to exercise good interpersonal skills.
• Must be well-groomed and demonstrate a high degree of personal hygiene and adhere to the required dress code. Hair and beards must be clean and suitably controlled or covered.
• Must be able to speak and understand the English language competently and understand written and oral instructions.
• Must have the ability to communicate effectively, possess and exercise good interpersonal skills by displaying tact, courtesy, and patience with clients, residents, staff, visitors, and volunteers.
• Must be aware of and support the mission statement of the Salvation Army, and adhere to the local commitment statement within the ministry unit.
• Must adhere to the Code of Ethics, including a willingness to respect the Salvation Army's spiritual beliefs and philosophy of service to others.
• Must ensure that all information about a client, resident, staff member, visitor or volunteer and/or the Centre is strictly confidential.
• Must display positive behaviour towards the vulnerable population, residents, or clients with substance abuse or mental health challenges.

Exposure to Hazards:

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other potentially dangerous situations

Precautionary Measures:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check
• Non-Violent crisis intervention training

Working Hours:

•  Working hours will vary based on location and the terms of the employment contract provided. However, with the expectations of flexibility made during emergencies and crises as they arise.

Education, Qualifications and Certifications:  

• A high-school graduate with fair administrative, organizational, written, and verbal communication skills.
• An alternative level of education and experience may be considered.
• Must possess a current valid driver's license.
• CPR, First Aid, and Non-Violent Crisis Training or willingness to complete once hired.
• Experience in the social-related field would be an asset.
• WHMIS training.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada & Bermuda Territory and its implications as related to position responsibilities.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s  health and safety policies and procedures.

Experience and Skilled Knowledge Requirements  

• The incumbent must have a minimum of three years of related experience, including experience with frontline work in a social service setting.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to de-escalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team-oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.

·        Computer literate.

• Problem-solving skills.
• Team player.
• Organized and attentive to details.

This position is for Bermuda.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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