Learning Content Consultant

Equifax · St. Louis

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Workforce Solutions (WS) Learning Content Consultant brings thought leadership, innovation, and strategy to the architecture, development, measurement, and administration of L&OD at Equifax, in order to achieve our purpose of helping people live their financial best. The Learning Content Consultant drives the growth of WS talent by designing, measuring, executing, and iterating organizational development programs and content ecosystems across the business. The L&OD consultant works closely with Global Talent Management, HRBPs, and business leaders to ensure Development efforts optimize business results and talent strategies through effective content governance and adoption throughout the employee life cycle.

What you’ll do:

Learning Architecture, Instructional Design, and Occasional Delivery:

• Conduct comprehensive needs analyses to identify skill gaps and learning priorities.
• Design and develop comprehensive learning content architectures, including instructional text, eLearning modules, blended learning structures, and microlearning resources that prioritize learner experience and content that is easy for internal clients to find and use in their learning journeys.
• Lead the development and implementation of learning strategies aligned with business objectives and talent development needs.
• Occasional facilitation and delivery of key learning experiences (estimated 10-15% of the role). While this is not the primary focus, the role requires a candidate who is comfortable and confident in facilitation of occasional live or virtual facilitation opportunities.

Content Stewardship:

• Oversee the content lifecycle and governance, ensuring all learning assets are accurate, updated, and aligned with organizational standards.
• Enable organizational initiatives to ensure high adoption of new skills, tools, and processes across diverse business units.
• Collaborate with business leaders to develop layered and immersive experiences for learners through impactful learning content with a focus on creation, update, and maintenance of resources.

Performance Consulting:

• Consult with business leaders and HR partners to diagnose root causes and recommend targeted learning interventions that drive measurable business results.
• Collaborate with members of the WS Talent Management Team and Global Learning Community for upskilling and dissemination of best practices.

Learning Tracking, Measurement & Innovation:

• Build and manage dashboards and reports to track learner engagement, content efficacy, and return on investment (ROI), providing actionable insights to stakeholders.
• Challenge the status quo to ensure ongoing enhancements to existing programs and ways of working.
• Engagement and oversight of some third-party learning vendor management that could include vendor selection, contract governance, relationship building, and ongoing performance monitoring to ensure high-quality delivery and alignment with organizational objectives.

Learning Technology & Innovation:

• Stay abreast of emerging learning technologies and trends, bringing best practices in-house (as applicable).
• Partner with Workday SMEs to evaluate and recommend enhancements to the learning experience/process and drive innovation.

What experience you need (minimum qualifications):

• 5+ years of Learning and Development experience in a large global or multinational company and a bachelor's degree from an accredited university (or equivalent experience)
• Deep understanding of adult learning principles, instructional design models, and multiple learning technologies to enable highly impactful experiences that deliver business results.
• Demonstrated expertise in content strategy and learning measurement including measurement through LMS, learner surveys, tool engagement etc.
• Strong background in leadership and soft skill development 
• Excellent relationship management and communications skills, both written and verbal, with the ability to communicate at all levels in a global / matrixed organization
• Ability to manage the content lifecycle and governance across complex, matrixed environments
• Experience with the administration of courses and data in a Learning Management System (LMS)
• Proven track record of hands-on execution with business impact
• Expertise with learning content development software and tools like Articulate Storyline, Camtasia, Vyond etc
• Proven ability to collaborate with business leaders to develop workflow processes to create, update, and maintain knowledge articles

What could set you apart:

• Ideal candidate has experience in a fast-paced and highly matrixed environment as a part of an HR Learning and Development team enabling development of “soft” skills” (leadership, critical thinking, Emotional Intelligence etc)  
• Experience directly tying business impact to learning (ROI measurement) and/or regular learning impact reporting (experience with dashboards or data visualization tools a plus)
• Knowledge of Workforce Solutions products, platforms and people
• Demonstrated expertise working with data to identify impact, trends and provide data to stakeholders in an easily consumable format
• Experience as a Knowledge Base Content Admin or LMS Admin (Workday Learning preferred)
• Expertise in AI, AI adoption, and AI enabled learning tools (especially within the Google Suite of Solutions)

#LI-JD1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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