Senior Scrum Master
Chubb · Telangana
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
About Chubb India
At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.
We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.
Position Details:
Job Title: Senior Scrum Master
Function/Department: Infrastructure
Location: Hyderabad
Employment Type: [Full-time]
About the Role
We are looking for an experienced Senior Scrum Master to lead and support a ServiceNow development squad. You will be the driving force behind Agile delivery — ensuring the team understands business requirements, commits to well-defined sprint goals, and consistently clears the backlog with quality outcomes. This role requires someone who can bridge the gap between business stakeholders and technical developers, translating complex ServiceNow deliverables into actionable Epics, Stories, and Tasks.
Responsibilities
Agile Delivery
- Facilitate all Scrum ceremonies — Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Backlog Refinement
- Own the sprint cadence and ensure the team maintains a predictable, healthy velocity
- Drive backlog grooming sessions to ensure Stories are well-defined, estimated, and prioritized before entering a sprint
- Monitor and actively clear sprint blockers, escalating where necessary to keep delivery on track
- Track and report sprint progress, burn-down, and velocity metrics to stakeholders
Backlog & Requirements Management
- Partner with Product Owners and business stakeholders to break down business needs into well-structured Epics, Features, User Stories, and Acceptance Criteria
- Ensure the development team fully understands requirements before committing to sprint work — no ambiguous Stories enter the sprint
- Maintain a healthy, prioritized backlog at all times with sufficient runway ahead of sprints
- Challenge vague or incomplete requirements and advocate for Definition of Ready (DoR) before work begins
ServiceNow Squad Support
- Develop sufficient understanding of ServiceNow modules and development concepts (ITSM, workflows, integrations, configurations) to meaningfully participate in technical discussions and call out risks
- Identify dependencies across platform teams, environments, and releases that could impact sprint commitments
- Coordinate with ServiceNow architects and developers on release planning, update set management, and environment availability
Team Leadership & Influence
- Act as a servant leader — coaching the team on Agile principles and holding them accountable without micromanaging
- Influence and enforce Agile best practices across the squad, including proper Story sizing, DoR/DoD adherence, and continuous improvement
- Protect the team from scope creep and unplanned work mid-sprint
- Foster a culture of ownership, transparency, and continuous improvement through regular retrospectives with actionable follow-through
JIRA Administration
- Maintain JIRA as the single source of truth — ensuring all Epics, Stories, Tasks, and Bugs are accurately created, updated, and closed in a timely manner
- Configure and manage JIRA boards, workflows, and sprint structures for the squad
- Generate and present JIRA-based reports — velocity charts, cumulative flow diagrams, sprint reports to leadership and stakeholders
- Enforce team discipline around JIRA hygiene: status updates, story point entries, and linking of dependencies