Manager, Hotline & Investigations
Nscale · London
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
At Nscale, our Legal & Compliance team plays a critical role in driving business success by partnering with stakeholders to anticipate regulatory change, operationalize compliance requirements, and deliver solutions that protect the company while enabling commercial opportunities, to scale confidently, sustainably, and with integrity.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the RoleYou will own Nscale's SpeakUp hotline and lead internal investigations globally, making sure every concern raised is heard, handled fairly, and turned into improvement. You will run the case lifecycle, from intake and triage to fact-finding, reporting and remediation, and build the programme as Nscale scales across new countries. This is a hands-on role for someone who can run sensitive matters with discretion, stand up to scrutiny from the auditors and regulators, and make the channel trusted by employees and third parties.
Key stakeholders
People team
Employment Legal
Legal team
Finance, Information Security, Data Privacy and Physical Security teams
Business leadership
What You’ll be Doing
SpeakUp Hotline Operations:
- Own the day-to-day running of the Nscale SpeakUp hotline and the case management platform, including configuration, intake channels and language coverage, user access,
- triage and communications.
- Manage the relationship with the platform provider, acting as the main contact, managing contract obligations and conditions, renewals and budget, and holding the provider to agreed service levels.
- Run regular service reviews with the provider, escalate and resolve issues, and work with internal teams when necessary.
Investigations and Case Management:
- Lead Compliance-owned investigations and coordinate those led by other teams.
- Prepare investigation plans, run interviews with reporters, witnesses and subjects, gather and analyse evidence, and write investigation outcome reports and recommendations.
- Work under the direction of Legal to preserve privilege, apply local-law requirements and manage outside counsel or forensic consultants within budget.
- Escalate matters without delay, when required.
Data, Reporting and Insights
- Set and enforce case data standards in the platform and run regular quality checks so the case record is complete, consistent and accurate.
- Own user access and permissions, audit trails, confidentiality controls and retention rules, and work with Information Security and Data Privacy so the system stays secure and audit-ready.
- Refine programme metrics and maintain dashboards leadership can use on demand.
- Produce SpeakUp reports, covering key metrics, with figures reconciled to the system before release.
- Spot emerging risks, hotspots and patterns by team, region or issue type, and raise them before they grow.
- Turn case outcomes into lessons learned, share anonymised case studies and themes with the business, and feed insights into policy updates, training and control improvements.
- Improve case categorisation and data quality so trends in culture and controls are visible early.
Programme Development:
- Maintain and improve internal procedures, standards, templates and toolkits.
- Ensure investigators are trained and fully equipped to conduct the cases under Nscale standards.
- Design and implement SpeakUp awareness campaigns.
- Track whistleblowing law changes and adapt the channel for new jurisdictions.
About You
- 8-10 years of experience in investigations, compliance or legal roles, with a track record of leading compliance investigations end-to-end.
- Hands-on experience running or supporting a whistleblowing or ethics hotline, including triage, case management and reporting to senior leadership and committees.
- Strong interviewing skills and sound knowledge of evidence handling, confidentiality and fair-process principles.
- Working knowledge of whistleblowing, data protection and employment law considerations across multiple jurisdictions.
- Excellent report writing: clear, fact-based findings that stand up to Legal, Audit Committee and regulator scrutiny.
- Sound judgement, discretion and the ability to handle highly sensitive matters with empathy and impartiality.
Preferred:
- Legal qualification (admitted lawyer) or investigations background from Big 4 forensics, a law firm or an in-house compliance team.
- Experience with case management platforms.
- Experience in a high-growth tech or infrastructure business, including setting up hotline processes in new countries.
- Additional language skills.
Equal Opportunities Statement
At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.