Service Advisor

Al Ghurair · Dubai

Customer Reception: Greet customers promptly and professionally, both in person and over the phone, and document their vehicle concerns accurately.
Vehicle Assessment: Listen to customer descriptions of issues and, when needed, conduct visual inspections or test drives to better understand the problem.
Estimates & Recommendations: Prepare cost estimates for labor and parts, explain recommended services clearly, and obtain customer authorization before work begins.
Work Order Management: Create and manage repair orders (ROs), dispatch work to technicians, and monitor job progress to ensure timely completion.
Communication: Keep customers informed of repair status, additional findings, and any changes to cost or timeline throughout the service process.
Upselling & Maintenance Scheduling: Recommend preventive maintenance services based on vehicle mileage, manufacturer guidelines, and inspection findings.
Invoicing & Payment: Review completed work with customers, explain charges, process payments, and handle any billing questions or concerns.
Warranty & Follow-Up: Process warranty claims as needed and follow up with customers after service to confirm satisfaction.
Coordination: Collaborate with technicians, the parts department, and management to ensure smooth workflow and accurate documentation.
Record Keeping: Maintain detailed and accurate service records in the dealership’s computer system (DMS).