Assistant - Parts

Al Ghurair · United Arab Emirates

Key Responsibilities

Inventory Management: Receive, inspect, and verify incoming parts shipments against packing slips and invoices.
Order Fulfillment: Locate and issue parts to service technicians promptly to minimize vehicle downtime.
Customer Service: Assist retail customers and internal staff with part lookups, pricing, and availability, providing accurate information in person and over the phone.
Stocking & Organization: Organize and maintain the parts storage area, ensuring all items are labeled, shelved correctly, and easily accessible.
Ordering: Assist in placing orders with suppliers and vendors, tracking shipments, and following up on backordered items.
Returns & Warranty: Process defective parts returns and warranty claims in accordance with manufacturer and company policies.
Record Keeping: Maintain accurate inventory records using the dealership’s computer system (DMS) and perform regular cycle counts to ensure stock accuracy.
General Maintenance: Keep the parts department clean, organized, and compliant with safety standards.

Qualifications

Education: High school diploma or equivalent (GED).
Experience: Previous experience in an automotive parts department, warehouse, or inventory role is preferred but not required.
Familiarity with automotive parts and components.
Proficiency in inventory management software or Dealership Management Systems (DMS) (e.g., CDK, Reynolds & Reynolds).
Basic computer skills (Microsoft Office, email).
Physical Requirements: Ability to lift up to 50 pounds and stand for extended periods.
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to work effectively in a team environment.
Valid driver’s license with a clean driving record.

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

The Parts Assistant will be responsible for supporting the parts department by managing inventory, assisting customers and technicians with part inquiries, and ensuring the efficient flow of supplies. Passionate about automobiles, possesses strong customer service skills, and thrives in a fast-paced workshop environment.

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