Field Technician
Amdocs · Fredericton
Location: New Brunswich
Required Travel : Yes
Open to Relocation : No
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
The Wireless Radio Field Maintenance Technician (WTechB) is responsible for the performance and maintenance of Bell Mobility Radio wireless network infrastructure and user gear equipment. Work independently in a self-managing environment, prioritizing and carrying out routine and non-routine assignments of substantial variety and complexity. A sound understanding of related engineering theory, principles and practices is used to analyze and resolve technical problems encountered.
What will your job look like?
- Maintain Customer Radio Network Infrastructure and user Equipment
- Be proficent simutaniously across a multitude of technologies and systems
- Maintain a high proficiency in multiple computer applications and equipment specific software
- Maintain company vehicle and equipment inventory
- Investigate internal and external customer complaints
- Act on network performance anomalies and alarms and track issue to resolution
- Maintain a high proficiency in the use of specialized, laboratory grade wireless technology test equipment and desoldering equipment
- Diagnose and repair Network and user equipment
- Interface, lead and provide recommendations to network engineering staff on implementation and optimization issues
- Code plug creation
- Perform Capital implementation projects, equipment configuration & testing, and bring into operation Radio telecommunication Services for our customers.
- Review Engineering Installation Workorder details and double-check for accuracy/omissions.
- Execute workorder physical implementation including physical equipment installation, configuration, and final acceptance testing.
- As the local Bell field representative, WTechB is responsible for Coordinating/supervise contractors during radio installation activities on different type of vehicles.
- Coordinate with the technical service coordinator to ensure supporting resource availability.
- Maintain good customer relations.
- Act on Network Performance Anomalies and alarms and track resolution.
- Maintain a high proficienty in the use of specialized, laboratory grade wireless technology test equipment / soldering and desoldering equipment.
All you need is...
- Maintain Radio Usergear & Network Infrastructure equipment for both Bell Mobility Radio (BMR) Public Safety Radio Systems.
- Perform implementation projects, eqiupment configuration and testing, and bring into operation new services for all Radio Public Saftey customers.
- Proficient across a multitude of technologies and systems, old and new.
- Knowledgeable and proficient in all technologies that are in service in their respective areas of the network.
- Included but not limited to: Motorola, Kenwood, Tait, Futurcom, Harris/Macom, Zetron
- Proficient with network and user eqiupment, 2-way radio VHF/UHF conventional and trunked systems, P25 Radio Networks, Radio Frequency (RF) propagation, spectral interference isolation (internal PIM vs external sources), DC Power Systems.
- Provide emergency after hours maintenance and be available for on-call duty 24/7 as required.
- BA in electronics, telecommunication computer electronics or equivalent.
- Previous technical experience with in Data Network and IP technology.
- Previous technical experience with Trunking Network telecommunication systems principals and maintenance of radio comunication equipment.
- 3-5 years of experience in radio industry including legacy systems.
- Extensive computer competencies and training including Microsoft office applications.
- Valid Drivers License.
- Obtain and maintain Security Clearance for Government Radio contracts. (Require OPP Level-4 Secuirty Clearance in Ontario, SQ in Quebec and RCMP).
- Fluent in English and French
Why you will love this job:
- You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
- You will have the opportunity to work with the industry most advanced technologies
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