Application Support (L1 / L2)
CP Axtra · Bangkok
We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.
The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.
You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
- Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
- Monitor application performance and system health (alerts, logs, dashboards)
- Perform incident triage, analysis, and initial troubleshooting
- Escalate complex issues to L3 teams with proper documentation and logs
- Investigate issues using SQL queries, logs, and system monitoring tools
- Execute basic data validation and correction in databases when required
- Follow standard incident management and SLA processes
- Maintain proper documentation of issues, solutions, and known errors
- Participate in on call support or shift rotation if required
Requirements
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 0–3 years of experience in Application Support / IT Support / Operations
- Basic knowledge of SQL (querying, joins, data validation)
- Basic understanding of system architecture and integration concepts
- Strong analytical and problem-solving skills
- Good communication skills (written and verbal) - English & Thai
- Ability to work under pressure and meet SLA timelines
- Shift-based working setup (depending on the work)
Technical Skills
- Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
- Monitoring/Logs: Basic log analysis (application/server logs)
- Others (optional but a plus):
- Ticketing tools (ServiceNow, Jira, etc.)
- Experience with Electronic Document Management / Electronic Document Processing systems.
- Experience supporting integrated enterprise applications.