Client Services Assistant Manager
Euroclear · Hong Kong
Euroclear Bank
Euroclear Bank, the leading International Central Securities Depository (ICSD), is clients' gateway to counterparties worldwide for post-trade services, covering more than 1 million securities.
Euroclear Bank is the premier provider of settlement and related securities services for cross-border transactions involving domestic and international bonds, equities, derivatives, and investment funds.
We offer clients a single access point to post-trade services covering domestic securities from over 40 markets.
Client Services Assistant Manager
The Client Services team is responsible for handling client inquiries through various channels, such as phone, email, and instant messaging. They assist both local and international clients with any questions about Euroclear Bank's services.
Our 'Best of Class' behaviour is to provide quick, strong and efficient assistance to clients. The Client Services team encompasses a variety of responsibilities, ranging from client-related activity to providing structural input to Operations.
Your Role
As a member of the Client Services team, you will act as an interface between the clients' operations and Euroclear's own operations.
In this role, you will provide excellent service to clients, considering procedures and constraints. You will deliver valuable insights to clients and provide feedback on tactical and structural intelligence to our operations.
Specific responsibilities:
- Handle Client inquiries received by phone, email and instant messaging channel.
- Liaise with numerous internal departments to help you answer client queries in an effective and timely manner.
- Preserve BAU to support our clients in case of contingency situations.
- Actively contribute to the team effort in achieving important metrics collectively.
- Actively contribute to improvements to the processes to ensure an excellent service to clients.
- Build strong working partnerships with numerous internal Stakeholders across divisions.
- Ensure workload remains balanced so as not to jeopardize quality through quantity.
- Ensure client constraints are appropriately communicated to Operations and follow up on related initiatives.