Support Admin

iSupport Worldwide · Remote · PHP 70,000/month (stated in the posting)

Key Responsibilities:

Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP
Communicate with Sourcing to clarify missing or conflicting information
Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information
Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes
Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details
Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution
Meet established timelines and service level expectations for requests

Attend weekly status meetings with cross functional teams to establish priorities and direction
Review SAP-related requests (i.e. bulletins, reports, and other trackers)
Run or review SAP reports to identify incomplete, incorrect, or missing item setup data

Monitor and review the shared task tracker to identify and prioritize new RFQ requests
Retrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation
Prepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation
Distribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes
Maintain and update supplier contact information to ensure accurate and effective communications
Ensure all required internal stakeholders are included in RFQ communications per company guidelines
Track RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker
Communicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service
Ensure RFQ requests are processed within established timelines and service level expectations
Follow up with suppliers on missing quotes
Open up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)

Review daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document
Collaborate with internal teams to resolve missing information or discrepancies
Access IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release
Upload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission
Notify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications
Monitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines
Maintain document security and confidentiality through the distribution process
Maintain SPVF and Golden Sample downloads into SharePoint site

Requirements

Required Qualifications:

Minimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records
Background in supply chain operations
Proficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms
Strong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation

Preferred Qualifications:

Prior experience using IBM Notes
Experience working with excel spreadsheets, item trackers, specification databases, and approval workflows
Effective written and verbal communication skills, with the ability to document updates, clarify requirements, and collaborate across functional teams
Strong organizational, time management, and prioritization skills, with the ability to manage multiple requests while maintaining accuracy and follow-through
Demonstrated ability to coordinate cross-functional activities, track follow-up actions, and ensure timely completion of assigned tasks

Benefits

Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room