Reservations Specialist (Athens, Greece)
Kensho Boutique Hotels & Villas · Athens
Who we are
Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece’s most authentic and beautiful islands.
We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.
If you’re ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.
The Role
As a Reservations Specialist, you will be responsible for managing reservations across all booking channels, ensuring accuracy and efficiency while delivering a warm, personalized and luxury-level experience to every guest.
You will work closely with the Front Office, Sales and Operations teams to maximize occupancy and revenue while ensuring that every reservation is handled with attention to detail and aligned with Kensho's standards.
Key Responsibilities
- Manage incoming reservation requests via email, phone, website, OTAs and other booking channels.
- Handle new bookings, amendments, cancellations, upgrades and special requests accurately and efficiently.
- Communicate with guests throughout the reservation process, providing personalized and professional service.
- Provide detailed information about room categories, rates, hotel facilities, experiences and services.
- Identify opportunities for upselling and cross-selling, including room upgrades, suites, private transfers, dining experiences and other hotel services.
- Maintain accurate reservation records and ensure all guest preferences and special requests are properly documented.
- Monitor availability, room types, rates and restrictions in the hotel’s PMS / reservation systems.
- Coordinate closely with Front Office and other departments to ensure a smooth pre-arrival experience.
- Communicate VIP, repeat guest and special occasion information to the relevant teams.
- Follow up on pending reservations, payment requirements and booking confirmations.
- Handle guest questions and concerns related to reservations with professionalism and a solutions-oriented mindset.
- Support the Revenue / Sales team with reservation-related information and commercial opportunities.
- Monitor booking patterns and communicate relevant observations regarding demand, cancellations and guest behavior.
- Ensure compliance with hotel policies, rate structures and cancellation/payment terms.
- Maintain a high level of accuracy and confidentiality when handling guest information.
- Contribute to maintaining and continuously improving Kensho's standards of guest communication and service.
Requirements
- Previous experience in Reservations, Front Office, Guest Relations or a similar role, preferably within a luxury hotel environment.
- Experience with hotel PMS / reservation systems and online booking platforms.
- Excellent command of English, both written and spoken.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple reservations and requests simultaneously.
- Commercial mindset with an understanding of upselling and revenue opportunities.
- Strong problem-solving skills and a proactive approach.
- Professional communication style and genuine passion for hospitality.
- Ability to work effectively within a fast-paced, international environment.
- Flexibility to work according to the operational needs of a seasonal luxury hotel.
Would Be a Plus
- Previous experience in a 5-star or luxury boutique hotel.
- Knowledge of Opera, Protel, Cloudbeds or other PMS / CRS systems.
- Experience with OTAs and channel managers.
- Familiarity with Revenue Management principles and dynamic pricing.
- Additional languages, particularly German, French or Italian.
- Experience with luxury travel, VIP guests and high-end leisure clientele.
Benefits
What we offer
- Competitive Benefits: Attractive compensation package based on experience.
- Collaborative Culture: Join a passionate, creative, and diverse team committed to excellence.
- Supportive Environment: Enjoy a professional and encouraging workplace that values your contributions.
- Be Inspired Every Day: Work in one of Greece’s most idyllic and stunning destinations.
- Grow Your Career: Opportunities for professional development within a forward-thinking and supportive work environment.
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