Service Technician

Lucy Electric · Cape Town

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Job Purpose

The Service Technician is responsible for executing site-based and factory-supported service activities, including commissioning, maintenance, repairs, fault-finding, and warranty work on Lucy Electric products and systems. The role ensures that service tasks are carried out safely, professionally, and in accordance with approved technical procedures, quality standards, and customer requirements. The role is execution-focused and represents Lucy Electric on customer sites, contributing directly to customer satisfaction, product performance, and service reliability.

Job Context

The Service Technician operates under the coordination of the Service Lead and works across customer sites, warehouses, and facilities as required. The role requires regular travel and engagement with customers, contractors, and internal teams. The role works closely with Quality & HSE for safety compliance, with Engineering and Assembly for technical support, and with Sales for service-related coordination. The role has a short-term operational horizon, focused on safe and effective task execution.

This role requires regular travel and active engagement with customers, contractors, and internal teams to support business objectives.

Job Dimensions

Number of Staff Supervised

• Direct Reports: 0
• Total Employees: 0

Financial Dimensions

Indirect influence on warranty cost, rework, and customer satisfaction through quality execution of service tasks payment & other authorisations as per approved delegation of authority.

Key Accountabilities

Service Execution

• Execute commissioning, maintenance, repair, and fault‑finding activities on Lucy Electric products and systems.
• Conduct site testing, inspection, and verification in accordance with approved procedures, drawings, and specifications.
• Diagnose technical faults and implement corrective actions within authorised scope.
• Identify and escalate complex or unresolved technical issues to the Service Lead or Engineering team.
• Ensure work is completed efficiently, accurately, and in line with agreed service deliverables.

Safety & Compliance

• Comply with all health & safety requirements, site rules, and permit-to-work systems.
• Use tools, equipment, and PPE correctly and safely.
• Report incidents, near misses, and hazards in line with QHSE procedures.
• Actively promote a strong safety culture on all sites.

Documentation & Reporting

• Complete service reports, job cards, test records, and commissioning documentation accurately and timeously.
• Provide clear feedback on service work performed, identified defects, and recurring issues.
• Maintain service tools, equipment, and test instruments in good working order and report defects as required.
• Ensure all documentation meets internal quality and audit requirements.

Customer Interaction

• Represent Lucy Electric professionally on customer sites.
• Communicate clearly with customers regarding work performed and site requirements.
• Support positive customer relationships through professional conduct and service quality.

Qualifications, Experience & Skills

Minimum Qualifications and Knowledge

• Electrical Trade Test (Red Seal) or National Diploma in Electrical Engineering (Heavy Current preferred).
• Valid driver’s licence.
• Valid passport.
• Own vehicle 

Minimum Experience

• 5–10 years’ experience in electrical commissioning, service, or field support roles.
• Experience with medium-voltage switchgear and protection systems is advantageous.

Job Specific Skills

• Commissioning and fault-finding capability.
• Ability to read and interpret electrical schematics.
• Practical understanding of site safety requirements.
• Strong problem-solving and troubleshooting skills.
• Clear written and verbal communication.

Behavioural Competencies

• Safety-conscious and disciplined.
• Customer-focused with a professional attitude.
• Self-driven and reliable in the field.
• Able to work independently and as part of a team.
• Calm and methodical under pressure.

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