Customer Care Associate
Nexi · HR · €9,000/month (stated in the posting)
What if your next job lets you simplify payments for millions, every single day?
Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.
About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.
Your Everyday at Nexi
As a Customer Care Associate, you'll join our dynamic international team and play a key role in delivering excellent support to merchants using our POS terminals. Together, we work across borders to provide professional, efficient, and customer-centric service, helping our clients get the most from our payment solutions. If you're passionate about technology and the payments industry, enjoy helping people, and thrive in a collaborative environment, we'd love to welcome you to our team.
About Your Future Role
In this position, your primary responsibility will be to deliver high-quality support to merchants using our POS terminals through phone and ticket-based communication. You will assist customers with technical and operational inquiries, resolve hardware and software-related issues, and collaborate with international colleagues to ensure efficient and professional service delivery.
Please note that this role requires working 8-hour shifts between 7:00 a.m. and 10:00 p.m., including weekends.
Your key responsibilities in this role will be:
Dealing directly with customers by telephone or electronically,
Analyzing, handling and resolving complex technical requests and inquiries related to application, IT hardware and software products and solutions (may include POS terminals, ATMs, Cards),
Responding promptly to customer inquiries by using troubleshooting, documented procedures and checklists,
Keeping records of customer interactions and transactions, as well as details on inquiries, comments and complaints, and details of actions taken,
Monitoring systems to detect and eliminate possible errors and malfunctions related to ATM network/usage and contact Partners/Vendors/Clients to cooperate in problems solving,
Identifying and analyzing issues in existing processes/procedures/services, escalate and coordinate problem resolution, propose solutions for improvements,
Providing knowledge and know-how transfer within the team.